Water Quality Analyst

United Utilities; Warrington; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Annual leave: 26 days (30 after 4 yrs)

Pension with up to 14% employer cont.

Performance bonus up to 7.5%

Healthcare plan

Gym and wellness discounts

Employee assistance

Enhanced parental leave

Job summary

United Utilities in Warrington is seeking a Water Quality Analyst to manage complex water quality issues and to co-ordinate responses to customer complaints and routine sampling. You will triage results, prioritise actions and ensure compliance with regulatory standards.

The role involves diagnosing issues, interpreting laboratory data, and providing expert knowledge across end-to-end water procedures. A strong customer-focus and collaboration across teams are essential.

Qualifications

• GCSEs A–C including Maths and English.
• Science GCSE or higher would be advantageous.
• Familiarity with SAP, INS, OMS and Aquavista.
• Proficient in Word, Excel and SharePoint.
• Knowledge of water quality and regulatory standards.

Responsibilities

• Diagnose complex customer issues through questioning and active listening.
• Resolve breaches of the Water Quality Standards per procedures.
• Manage customer expectations and set timescales for actions.
• Interpret data from multiple systems to diagnose issues and drive resolution.
• Develop expert knowledge of end-to-end water procedures and liaise with stakeholders.
• Monitor mailboxes and ensure agreed resolution times.
• Provide subject matter expertise where needed.
• Workload shared among analysts; no direct supervision or budget responsibility.

Skills

Excellent communication

Team collaboration

Analytical thinking

Customer-focused

Data interpretation

Organisational skills

Education

GCSEs including Maths and English

GCSE or above in a scientific discipline

Tools

SAP

INS

OMS

Aquavista

Word

Excel

SharePoint

Job description

Salary - £36,659
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

The Role

The Water Quality Analyst team manage a wide range of complex water quality issues through to completion. Your role will include providing customers with information in a timely manner to improve the customer experience and co-ordinating the response to water quality issues identified through customer complaints, random and routine sampling.

The WQA team are responsible for receiving all water quality results and exceedances from the laboratory and conducting preliminary investigations. The purpose of the role is to triage results and apply appropriate prioritisation, instigating the wider business response in a timely manner.

The team are vital in ensuring that water quality standards are maintained, public health is protected and the Company continues to meet its regulatory obligations at all times.

What You Will Be Doing

• Accurately diagnose complex customer issues through detailed questioning and active listening
• Resolve breaches of the Water Quality Standards in line with Company procedures to ensure the correct business response is completed
• Manage customer expectations, set and agree timescales for follow on action, and deliver to those timescales
• Investigate and interpret data held on a number of different systems to enable accurate diagnoses of an issue and manage through to resolution
• Develop and maintain expert detailed knowledge of end to end water procedures and processes liaise with other business areas and senior levels of staff, supporting and/or challenging as appropriate to provide customer resolution
• Monitor mailboxes, ensuring agreed resolution times are adhered to
• Provide subject matter expertise where needed
• Interpretation of analytical sample results
• The workload will be managed between the analysts, but this role does not have any direct staff supervision or direct budget

What We Are Looking For

• You will have 5 GCSEs (or equivalent) grades A – C (including Maths and English)
• A GCSE or above in a scientific discipline, or previous experience in a scientific or technical role would be advantageous
• A good understanding of company systems including SAP, INS, OMS, and Aquavista
• Experienced user of Microsoft Office programs including, Word, Excel and Sharepoint
• A good broad based awareness of water quality, covering treatment process, distribution network, customer and regulatory understanding
• Excellent communication and interpersonal skills for working in a customer orientated environment and able to build rapport
• Ability to organise work, follow processes and prioritise appropriately
• Ability to provide accurate data and present in an appropriate format for the intended audience
• Ability to work in a team, sharing information and coordinating activities
• Flexibility and adaptability to respond rapidly to unexpected events
• Ability to think clearly in difficult situations, analyse issues and develop appropriate solutions
• Good listening and questioning skills and a keen eye for detail

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.