Water Production Controller

Southern Water group; Worthing; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £29,800+

Shift allowance 15%

Pension

Healthcare

Job summary

Southern Water is seeking a Water Production Controller to join our Durrington Office. You will monitor telemetry, manage alarms, and coordinate field teams to keep water flowing for 1.2 million customers in a water‑stressed region.

The role operates in a 24/7 rotating shift pattern with day and night duties, offering a starting salary of £29,800 per year plus shift allowances and a comprehensive benefits package.

Qualifications

• Strong problem‑solving and analytical skills.
• Ability to work proactively and use your own initiative.
• Confidence with multiple IT systems and excellent communication skills.

Responsibilities

• Monitor telemetry systems and manage alarms to ensure continuous water supply.
• Make network changes and coordinate field teams as required.
• Support a 24/7 operations team with proactive issue resolution.

Skills

Problem-solving

Analytical thinking

IT systems

Communication skills

Job description

Closing Date 2026-08-27

Join Our Team as a Water Production Controller – Durrington Office

Our Purpose

At Southern Water, our mission is clear: Water for Life. Every action we take helps shape a fair and sustainable future for our communities and the environment. If you enjoy solving problems, working with technology, and being part of a team that makes a difference, we’d love to hear from you.

About the Role

We’re transforming our Operational Control Centre and are looking for a Water Production Controller to join our diverse team. Controllers are the backbone of our water and wastewater services, ensuring a continuous supply of safe, high-quality drinking water to 1.2 million customers across a water-stressed region. As a Water Production Controller, you’ll work in our Durrington office as part of a 24/7 team, monitoring telemetry systems, managing alarms, making network changes, and coordinating field teams to keep water flowing. This is a critical role where problem‑solving, analytical thinking, and confidence with IT systems are key. “No two days are the same. You’re solving real problems and making a difference every shift.” – Current Controller

Shift Summary

• Average Weekly Hours: 28 hours per week
• Annual Leave: Built into your rotation
• Shift Pattern: 6-week cycle of 12-hour shifts
• Includes day and night rotations: 3 days on 7 days off
• 4 days on 7 days off
• 3 nights on 7 days off
• 4 nights on 7 days off
• Additional Duties: Some standby periods and extra cover may be required, which will be discussed during the interview.

Location Requirement

• Live within approximately one hour’s commute of our Durrington office
• Are willing to relocate if successful

What We’re Looking For

• Strong problem‑solving and analytical skills
• Ability to work proactively and use your own initiative
• Confidence with multiple IT systems and excellent communication skills

What We Offer

• Salary: Starting from £29,800 per year (depending on skills and experience)
• Shift Allowance: Additional 15% plus standby payments
• Reward Framework: Once fully trained, you’ll benefit from a structure that can increase your base salary
• Benefits: Company bonus, healthcare plan, pension, and more—because we value your wellbeing

Inclusivity and Diversity

We’re committed to creating an inclusive workplace where everyone feels valued and respected.

We welcome applications from all backgrounds, cultures, and experiences.

If you need any adjustments during the recruitment process, please let us know—we’re here to support you.

We welcome applicants from all backgrounds, identities, and experiences.

We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you need reasonable adjustments during the recruitment process, please let us know.

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."

Security and Vetting

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.

Some positions may also require higher levels of security vetting, which may involve providing additional documentation.

Closing Statement

Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In.

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?