Water Network Area Operations Lead

Thames Water Ltd; Enfield; In loco; GBP 39.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary up to £65k

26 days holiday

Car allowance

Annual bonus

Pension (AON)

Private medical

Paternity leave

Maternity leave

Wellbeing benefits

Descrizione del lavoro

Thames Water is seeking an Area Operations Manager to lead end-to-end performance for a substantial region, overseeing water networks, repairs and maintenance, and safety compliance. You will manage a multi-million pound budget and around one million customers, ensuring outputs align with regulator incentives and company values.

The role demands strategic leadership, contractor management, and a strong safety culture, with a focus on reducing leakage and maintaining consistent service across

Competenze

• Have excellent operations site leadership experience in a performance-driven and constantly changing environment.
• Ability to think strategically with effective commercial acumen to deliver against stretching operational targets.
• Possess strong communication skills and be resilient and tenacious in a challenging environment.
• Ideally Repair and Maintenance (R&M) experience.
• Significant experience in leading and developing teams over a large geographical region.
• Experience in managing contractor relationships.
• You have an uncompromising approach to Health, Safety and Wellbeing.
• Ability to promote customer service as the number one priority.
• Experience in developing and maintaining routine 'operational grip' and event response leadership.

Mansioni

• Your role is vital in ensuring that all operational activity is carried out by Thames Water and 3rd party contractors in a safe, timely and efficient manner with a zero-compromise approach to health, safety and public health.
• You will be responsible for the operational and financial performance, consisting of a budget of up to £5m and a customer base of around 1 million. It will be the area managers' responsibility to ensure that outputs are aligned with and support Thames Water's Outcome Delivery Incentives set by the regulator.
• It will be crucial that your leadership demonstrate behaviours fully aligned with Thames Water's vision and values.
• The services you will provide will ensure we reduce leakage throughout your area, ensuring we leave our environment in a better place, deliver a consistent service to reduce customers experiencing supply interruptions and respond to customers' needs ensuring they get the service they are asking for, amongst many other things.
• You will build relationships with our valuable people focused on improving engagement and providing futures for people who want to develop and put together plans to ensure their success.
• You will look to foster a culture of collaboration across the business, ensuring our alignment and success. You will reach out to communities to ensure our future talent is fostered locally, growing our diverse workforce into the future.
• You will work in partnership with key stakeholders across varying levels within the business and contractors (where applicable), to ensure that your area is not only thriving today, but that all risks and opportunities for the future are identified across, but not limited to, safety, public health, customer, people, finance and asset performance.
• The decisions and inputs of this role will enable future planning, investment and risk mitigation; therefore, a significant part of this role will be working at a strategic level with our asset management teams to ensure we have seamless handovers and cross-company collaboration in place to manage asset risk and investment.
• Your team will consist of up to 30-40 people with 7-10 direct reports spread across varying locations across London / Thames Valley.

Conoscenze

Leadership

Strategic thinking

Communication

R&M experience

Team development

Contractor management

Health & Safety

Customer focus

Operational governance

Descrizione del lavoro

Thames Water is seeking an Area Operations Manager to lead end-to-end performance for a substantial region, overseeing water networks, repairs and maintenance, and safety compliance. You will manage a multi-million pound budget and around one million customers, ensuring outputs align with regulator incentives and company values.

The role demands strategic leadership, contractor management, and a strong safety culture, with a focus on reducing leakage and maintaining consistent service across