Water Customer Technician (Shifts)

UNITED UTILITIES GROUP PLC; Liverpool; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

26 days annual leave increasing to 30

Pension with employer contributions

Performance bonus up to 7.5%

Healthcare plan

Gym and wellness discounts

Employee assistance

Flexible benefits

Enhanced parental leave

Job summary

UNITED UTILITIES GROUP PLC is seeking a permanent, full-time onsite role in the Liverpool area. The position involves managing customer appointments, supporting incident response, and resolving service interruptions while upholding high standards of customer service and safety.

The role requires GCSE or City and Guilds qualifications, strong communication skills, and the ability to work both independently and as part of a team. A robust benefits package accompanies the role.

Qualifications

• Excellent communication and interpersonal skills required.
• Knowledge and experience in the operation of water networks and leakage detection/repair techniques.
• Effective influencing and negotiation skills.
• Excellent customer service focus and ability to resolve customer issues.
• Ability to work alone as well as in a team.
• Good level of competency in relevant IT packages.

Responsibilities

• Manage customer appointments, ensuring issues are resolved efficiently and service standards are met.
• Provide operational support for incidents, events, customer supply interruptions, disconnections, and service restoration activities.
• Investigate and resolve customer-related issues, including leak detection and insurance claims.
• Carry out network operations and maintenance activities, including valve operations and standpipe management.
• Liaise with internal and external stakeholders to coordinate repairs and ensure effective customer service delivery.
• Maintain compliance with health, safety, and operational requirements through PPE and records.

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Teamwork

IT literacy

Education

GCSE grade C or above

City and Guilds

Job description

Salary - £40,232

Work Type - Onsite

Job Location - Fazakerley W W T W, Bridgehouse Lane, Walton, LIVERPOOL, L10 5HA

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

• Manage customer appointments, ensuring issues are resolved efficiently and service standards are met.
• Provide operational support for incidents, events, customer supply interruptions, disconnections, and service restoration activities.
• Investigate and resolve customer-related issues, including leak detection, pressure and flow concerns, consequential damage claims, and insurance claims.
• Carry out network operations and maintenance activities, including valve operations, mains flushing, sampling, standpipe management, and area rezoning support.
• Liaise with internal and external stakeholders to coordinate repairs, raise further works, and ensure effective customer service delivery.
• Maintain compliance with health, safety, and operational requirements through PPE and vehicle checks, risk assessments, accurate records, and mobile device updates.

• GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills
• Knowledge and experience in the operation of water networks and leakage detection and repair techniques
• Excellent communication and interpersonal skills
• Effective influencing and negotiation skills
• Excellent customer service focus and be able to resolve customer issues
• Ability to work alone as well as effectively as part of a team
• A good level of competency in the use of relevant IT packages

• This role entails some weekend/evening working

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.