Water Customer Technician

United Utilities; Blackburn; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

26 days annual leave (rising to 30)

Pension up to 14%

Bonus up to 7.5%

Healthcare plan

Gym discounts

Job summary

United Utilities in Blackburn on-site opportunity for a Water Customer Technician. You will be the first point of contact for resolving customer issues and ensure delivery of excellent service, managing end-to-end resolution from appointment to final outcome.

You will investigate water network problems, including leak detection and repairs, support incident response, maintain accurate records, and liaise with internal teams to ensure safe working practices and high customer satisfaction.

Qualifications

• GCSE grade C or above, City and Guilds, or ability to demonstratetechnical and customer skills.
• Strong communication and interpersonal skills.
• Ability to work alone and in a team.

Responsibilities

• Deliver exceptional customer service by attending appointments and resolving service issues.
• Investigate water network issues including leak detection and mains repairs.
• Support incident management and ensure safe working practices and PPE compliance.
• Maintain accurate records and coordinate with internal teams.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

GCSE/City & Guilds

Tools

IT packages

Job description

Job number UU06388 Country United Kingdom Region Lancashire Location name Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY Posting End Date 21/09/2026 Band 6a Role Type Internal Secondment Work hours 37 Hours per Week Salary 40,232

Salary - 40,232
Work Type - Onsite
Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY
Role Type - Internal Secondment
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

Job Purpose

We have a great opportunity for a Water Customer Technician to join our team in Blackburn.

You’ll be the first point of contact for customer issue resolution and to ensure the delivery of excellent customer service

It will be your role to deliver first time resolution to water network customer issues and problems. You’ll be responsible for the end to end management of customer issue resolution, from the initial appointment to final resolution, supported by the area based Water Customer Managers and the Network teams.

What You Will Be Doing:

• Deliver exceptional customer service by attending customer appointments, resolving service issues, and managing supply disconnections, shut-offs, and restorations.
• Investigate and resolve water network issues, including leak detection on customer services and company assets, pressure and flow problems, and mains flushing activities.
• Support operational and emergency response activities through incident management, event support, network valve operations, risk assessments, and area rezoning projects.
• Conduct field investigations, sampling, and claims assessments, including consequential damage and insurance claims, while ensuring compliance with regulatory and company standards.
• Maintain effective stakeholder communication and accurate operational records, coordinating with internal teams and external partners to raise follow‑on work and ensure safe working practices, vehicle maintenance, and PPE compliance.

What We Are Looking For:

• GCSE grade C or above, City and Guilds, or ability to demonstratetechnical and customer skills
• Knowledge and experience in the operation of water networks andleakage detection and repair techniques
• Excellent communication and interpersonal skills
• Effective influencing and negotiation skills
• Excellent customer service focus and be able to resolve customer issues
• Ability to work alone as well as effectively as part of a team
• A good level of competency in the use of relevant IT packages

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.