Waste Team Manager

Severn Trent; Highgate; On-site; GBP 51,000; Full time

Job summary

A leading utility company is seeking a Waste Team Manager to oversee operations in the Birmingham area. You will manage resources, lead a team, and ensure compliance with regulatory standards. Strong leadership and budget management skills are essential. The role offers a competitive salary and comprehensive benefits package including annual bonuses and pension contributions.

Benefits

Salary up to £50,500

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Proven track record in managing and leading teams.
• Experience in a pressured operational and customer-focused environment.
• Ability to manage budgets and operational plans.

Responsibilities

• Lead and inspire a team of field operatives.
• Manage resources to meet regulatory and company targets.
• Take part in a standby rota for 24/7 cover.

Skills

Team leadership

Budget management

Customer service

Problem solving

Job description

Overview

Our objective as Waste Team Manager (based out of Minworth site, in Birmingham) is to ensure customers safely receive a frontier Sewerage service for the area you are accountable for. You will manage resources (people, assets, IT and finance) to meet regulatory and Company targets to ensure Customer Network Operations delivers the highest standards for the lowest costs through great people. Lead and inspire an engaged team of field operatives (Network Technicians) and Catchment Leads. You will;

Responsibilities

• Ensure that all work on the sewerage network (pipework) in your area of control is carried out in a manner whereby:
• You will lead performance improvement and sustainability through Comm cell, Wastewater Infra Community of Practice (WICOP) and Continuous improvement techniques and tools.
• You will be responsible for managing a budget including operational and capital expenditure.
• Work closely with the Planning & Scheduling teams, Network Control and internal and external customers to operate and maintain our asset base proactively.
• You will be required to take part in a standby rota to ensure 24/7 cover.
• Travel across the region will be required.

With this being such a critical role, we're looking for someone who can join us 37 hours a week, working from Monday - Thursday 7:30am-15:30pm and Fridays 7:30am - 15:00pm with a compulsory shared standby rota, which includes evenings and weekends. Any additional technical training required will also be covered.

Requirements / Qualifications

• You'll need a proven track record in managing, leading and inspiring teams in a pressured operational customer focused environment as well as experience of dealing with complex employee relation and performance issues.
• A proven ability to manage and lead teams through times of change with good interpersonal and communication skills.
• You should have the ability to work to targets, to work under pressure and in emergency situations is essential.
• Budget experience including planning and control.
• Operational and technical understanding of maintenance, repair and cleansing of the sewerage network.
• Knowledge of regulatory requirements and procedures.
• Good IT skills & technology knowledge
• Knowledge of work management and reporting systems.
• Good problem solving and root cause analysis ability.
• Good organisational skills and continuous Improvement tool proficient.
• Extremely good customer facing skills is essential and GSS / CMex / Complaint management process awareness.
• Fully aware of H&S, HR, NRSWA, Environmental and QA policies and standards.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Benefits

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• Salary of up to £50,500.
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year