Waste Operations Team Leader

Service Care Solutions; Leeds; On-site; GBP 27,000 - 35,000; Full time

Job summary

Service Care Solutions are recruiting for a Team Leader – Waste Operations to support a busy domestic waste collection service in Leeds. This is a hands‑on operational leadership role, supervising frontline crews and helping ensure household waste and recycling collections are delivered safely and to a high standard.

You will act as the link between collection teams and operational management, resolving day‑to‑day issues and helping maintain a reliable, customer‑focused service.

Qualifications

• Experience supervising teams in a busy operational environment (must have).
• Knowledge of domestic waste collection and recycling services (essential).
• Strong organisational skills to coordinate staff, vehicles and workloads.
• Confident communication including handling challenging conversations and complaints.
• Customer-focused approach with commitment to high service standards.
• Good IT and systems skills to record information and provide updates.
• Proactive approach to health and safety, teamwork and problem-solving.

Responsibilities

• Supervise waste collection crews across a designated area, ensuring daily tasks are completed safely, on schedule and to the required standards.
• Coordinate collection routes, staffing and operational resources to maintain service delivery.
• Monitor performance, identify service issues and provide updates to operational management.
• Support workforce planning, ensuring crews are adequately staffed and vehicles are available when required.
• Liaise with Fleet Services to help ensure vehicles are safe, clean and fit for use.
• Investigate and resolve customer complaints, taking appropriate action to address service failures.
• Promote a positive health and safety culture, ensuring procedures and relevant legislation are followed.
• Investigate and report accidents, incidents and operational concerns.
• Work collaboratively with colleagues, managers and other stakeholders to improve service delivery.

Skills

Team supervision

Waste collection

Customer service

Health & safety

IT skills

Job description

Team Leader – Waste Operations
Location: Leeds
Pay Rate: £19.32 per hour PAYE | £25.14 per hour
Umbrella Contract: Temporary - 37 hours per week

About the Role

Service Care Solutions are recruiting for a Team Leader – Waste Operations to support a busy domestic waste collection service in Leeds. This is a hands‑on operational leadership role, responsible for supervising frontline crews and helping ensure household waste and recycling collections are delivered safely, efficiently and to a high standard. You will act as the link between collection teams and operational management, resolving day‑to‑day issues and helping maintain a reliable, customer‑focused service.

Key Responsibilities

• Supervise waste collection crews across a designated area, ensuring daily tasks are completed safely, on schedule and to the required standards.
• Coordinate collection routes, staffing and operational resources to maintain service delivery.
• Monitor performance, identify service issues and provide updates to operational management.
• Support workforce planning, ensuring crews are adequately staffed and vehicles are available when required.
• Liaise with Fleet Services to help ensure vehicles are safe, clean and fit for use.
• Investigate and resolve customer complaints, taking appropriate action to address service failures.
• Promote a positive health and safety culture, ensuring procedures and relevant legislation are followed.
• Investigate and report accidents, incidents and operational concerns.
• Work collaboratively with colleagues, managers and other stakeholders to improve service delivery.

Requirements

• Experience supervising teams within a busy operational environment.
• Knowledge of domestic waste collection and recycling services.
• Strong organisational skills, with the ability to coordinate staff, vehicles and daily workloads.
• Confident communication skills, including the ability to handle challenging conversations and resolve complaints.
• A customer‑focused approach, with a commitment to maintaining high service standards.
• Good IT and systems skills, including the ability to record information and provide operational updates.
• A proactive approach to health and safety, teamwork and problem‑solving.