Waste Contract Performance Lead

Buckinghamshire Council; Aylesbury; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Buckinghamshire Council is seeking a permanent, mobile role within the South Waste Collection and Street Scene Services Team. You will monitor waste contracts, engage with residents and partners, and support improvements in service delivery.

A full UK driving licence is required and the role involves working outdoors with occasional office days. The team operates across Buckinghamshire, offering a flexible, mobile working pattern and opportunities to contribute to key environmental initiatives.

Qualifications

• Excellent customer service skills and strong organisational abilities.
• Ability to manage and monitor contracts and stakeholder relationships.

Responsibilities

• Monitor contracts and operations to ensure performance standards.
• Undertake site visits and resolve customer enquiries promptly.
• Maintain professional relationships with partners and service providers.
• Manage case work and ensure SLA compliance.
• Support projects and communications campaigns.

Skills

Customer service

Organisation

Job description

Buckinghamshire Council is seeking a permanent, mobile role within the South Waste Collection and Street Scene Services Team. You will monitor waste contracts, engage with residents and partners, and support improvements in service delivery.

A full UK driving licence is required and the role involves working outdoors with occasional office days. The team operates across Buckinghamshire, offering a flexible, mobile working pattern and opportunities to contribute to key environmental initiatives.