Waste Compliance Officer

Luton Borough; Luton; On-site; GBP 26,000 - 27,000; Full time

Job summary

Luton Borough Council is seeking a proactive Waste Compliance Officer to improve waste storage, collection and recycling practices across the local area. You will engage with residents to provide advice, education and support to help achieve compliance and reduce household waste.

The role includes onsite visits, assessing bin storage and providing guidance on collection requirements, with enforcement action when needed and rigorous record-keeping for performance monitoring.

Qualifications

• Experience dealing with customers face-to-face, by telephone and in writing, with the ability to communicate sensitively, professionally and effectively.
• Experience in regulatory, enforcement or local authority environments desirable, with knowledge of waste management requirements or relevant legislation.
• Strong organisational skills with the ability to maintain accurate records and use IT tools.

Responsibilities

• Identify areas with poor waste storage or disposal practices and work with residents to improve compliance.
• Provide advice and education on waste storage, collection requirements, recycling and reducing household waste.
• Assess households with off-street bin storage or collection issues and suggest alternative arrangements; take enforcement action when necessary.

Skills

Customer interaction

Verbal communication

Written communication

Regulatory knowledge

IT skills

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Kingsway Depot

Directorate:

Business Unit:

Job Introduction

Salary: £25,989-£26,824 a year pro rata
Hours: 37 hours a week
Contract type: Internal Secondment/ Fixed Term for 3 years

This role is availablefor 3 years. Internal candidates who are permanent employees of Luton Council will be appointed on a secondment basis, while external candidates and other eligible applicants will be appointed on a fixed-term contractfor 3 years.

Current Luton Council employees applying for this opportunity must obtain written approval from their manager before applying (an email will suffice). A copy of this approval must be included with the application, as we will be unable to progress applications without it.

Please note this role does not attract sponsorship.

What You’ll be doing

The Council is looking for a proactive and community-focused Waste Compliance Officer to help improve waste storage, collection and recycling practices across the local area.

Working under management direction, the role will involve identifying areas where poor waste storage or disposal practices are recurring and working directly with residents to improve compliance. This will include providing advice and education on appropriate waste storage, collection requirements, recycling and ways to reduce household waste.

The role will also involve assessing households where there are difficulties with off-street bin storage or transferring bins for collection, making recommendations for alternative waste collection arrangements where appropriate, and taking enforcement action when necessary.

The successful candidate will work proactively with residents to address issues such as excessive side waste, bin contamination and waste left on the street. The role will focus on encouraging residents to recycle and reuse more, reduce the amount of waste sent to landfill and maintain appropriate waste presentation .

Where education and engagement do not achieve compliance, the postholder will support or undertake appropriate enforcement action under relevant environmental legislation. Accurate records and evidence will also need to be maintained to support performance monitoring and any potential legal action.

This is a varied, community-facing role suited to someone who is confident communicating with members of the public, able to deal with challenging situations professionally and committed to improving the local environment and waste services.

What we’re looking for

About you

You will be a confident and proactive individual with experience of dealing with customers face-to-face, by telephone and in writing, with the ability to communicate sensitively, professionally and effectively. Experience within a regulatory, enforcement or local authority environment would be desirable, along with knowledge of waste management requirements or relevant legislation.

You will be organised, able to work independently, use your initiative and maintain accurate records. You will have strong communication skills and be able to remain calm and assertive when dealing with challenging situations, while encouraging residents to achieve compliance. Good IT skills, including experience using Microsoft packages, are essential.

You will also need to be comfortable undertaking site visits and assessments across the Borough and walking for extended periods as part of the role.

About us

Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.