Warranty & Technical Engineer – Fleet Diagnostics Lead

Everson Recruitment; Caldicot; On-site; GBP 54,000 - 75,000; Full time

Job summary

Everson Recruitment has an exciting opportunity for a Warranty and Technical Engineer in South Wales with national travel. This hands-on role focuses on diagnostics, warranty recovery, OEM relationships and continuous improvement across a modern Tier V earthworks fleet.

You will report into the Head of Field Service from the Caldicot head office with travel to sites as required. Strong diagnostic capability, warranty process experience, data analysis and problem-solving are essential.

Qualifications

• 10 years+ NVQ qualified plant engineer or time served engineer.
• Deep component & systems knowledge of heavy plant - engines, aftertreatment, hydraulics, electronics & CANbus etc.
• Wear component knowledge (tyres, undercarriage, GET) is preferred but not essential.
• Strong diagnostics & fault-finding experience using OEM diagnostic tools & telematics.
• Data literate - able to interrogate maintenance records and telematics; familiar with Excel/Power BI.
• Commercial awareness: experience interacting with OEMs / dealers on claims and tech discussions.
• Clear technical reporting skills - root cause analysis & technical reports for claims & OEM discussions.
• Strong H&S understanding, PTW/POWRA/risk assessments and maintenance underpinning the function.
• Ideal candidates: quick learners, able to work on own initiative, proactive and trainable.
• Collaborative and able to work in a team to deliver improvements.

Responsibilities

• Lead warranty claim lifecycle: fault analysis, evidence collection, OEM engagement, claim submission and escalation to secure valid warranty recoveries.
• Maintain and improve the warranty claims process (templates, evidence standards, timescales) to increase success rate and reduce costs.
• Provide technical input into warranty & maintenance negotiations to help reduce cost exposure.
• Assist field engineers and sites with troubleshooting guidance and remote diagnostics when required.
• Provide advanced fault diagnosis and root cause analysis for breakdowns and repeat failures.
• Analyse maintenance, breakdown and fleet telemetry data to identify trends, failure hotspots and cost drivers.
• Own/evolve processes, checklists and standards to reduce repeat failures and improve engineer first-time fix rates.
• Work with OEMs to manage relationships to further improve standards while escalating warranty issues where relevant.
• Feed into Asset and Operations with data-driven feedback on select models/brands to influence procurement and ops.

Skills

Diagnostics

Fault finding

Data analysis

OEM liaison

Maintenance improvement

Excel

Power BI

Education

NVQ Plant Engineer

Time-served engineer

Tools

OEM diagnostic tools

Job description

Everson Recruitment has an exciting opportunity for a Warranty and Technical Engineer in South Wales with national travel. This hands-on role focuses on diagnostics, warranty recovery, OEM relationships and continuous improvement across a modern Tier V earthworks fleet.

You will report into the Head of Field Service from the Caldicot head office with travel to sites as required. Strong diagnostic capability, warranty process experience, data analysis and problem-solving are essential.