Warranty Specialist

Geely Auto UK; Coventry; Presencial; GBP 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Company pension scheme

Geely ECOS scheme

Life assurance

Enhanced maternity and paternity pay

Medicash

Bike2work scheme

Descripción de la vacante

Geely Auto UK is seeking a proactive warranty administrator to support daily warranty operations, ensure timely processing of claims, and provide first-line support to dealers. You will review documentation, assist with campaigns, and help maintain data quality and system stability.

The role offers exposure to a growing UK EV brand, with opportunities to train in warranty policy, systems, and compliance as the company expands its nationwide dealer network.

Formación

• Minimum 3 years' experience within automotive warranty, aftersales or dealer support is essential.
• Good understanding of warranty claim processes and dealer operations.
• OEM experience is beneficial but not required.

Responsabilidades

• Support day-to-day warranty operations with timely and accurate processing of claims.
• Review, validate and process warranty claims in line with policy and procedures.
• Manage warranty administration tasks, including PDI documentation and timely submissions.
• First-line support for dealer warranty queries and guidance on submissions.
• Assist with warranty campaigns, data quality, and system stability.
• Support audit preparation and compliance activities with documentation.

Conocimientos

Automotive warranty

Warranty processes

Dealer operations

Herramientas

Warranty platforms

Descripción del empleo

• Bike2work scheme

At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network.

Main Responsibilities

• Support day-to-day warranty operations, ensuring timely and accurate processing of
• warranty-related activities.
• Review, validate, and process warranty claims in line with approved warranty policy,
• procedures, and guidance.
• Manage warranty administration tasks, including:
• Processing and maintaining mandatory PDI documentation
• Ensuring claim documentation is complete, accurate, and submitted within required
• timeframes
• Act as first-line support for dealer warranty queries, including:
• Guidance on claim submission and documentation requirements
• Support with warranty system usage following system go-live
• Escalation of complex or non-standard cases to the Warranty Manager
• Support warranty campaigns and service actions, including:
• Administration and validation of campaign-related claims
• Monitoring claim volumes and identifying potential issues or anomalies
• Support warranty system stability and data quality by:
• Assisting with basic system access or user queries o Identifying repeat claim errors or training needs
• Assist with audit preparation and compliance activities, including:
• Collating claim samples and supporting documentation
• Maintaining accurate records to support audit readiness
• Support warranty reporting and data preparation as required.

Education, Skills And Personal Characteristics Required

• Minimum 3 years experience within an automotive warranty, aftersales, or dealer support
• role essential
• Understanding of warranty claim processes and dealer operations
• Experience working with dealer management systems or warranty platforms
• Willingness to undertake structured training in warranty policy, systems, and compliance
• OEM experience is beneficial but not required.

What Can We Offer You Beyond The Salary

• 25 days annual leave + bank holidays
• Company pension scheme
• Geely ECOS scheme
• x6 Life assurance
• Enhanced Maternity and Paternity Pay
• Medicash
• Bike2work scheme

We Are An Equal Opportunities Employer

At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.

To thrive at Geely Auto UK we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.