Auto Warranty Claims Specialist

Group 1 Automotive; Exeter; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts and servicing

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend

Training and development opportunities

Life assurance

Flexible working

Job summary

Group 1 Automotive in Exeter is seeking a Warranty Executive for Volkswagen Exeter to join our aftersales team. You will handle warranty claims, liaise with manufacturers and customers, and ensure timely, accurate processing and documentation.

You will need strong communication, organisational skills, and the ability to work face-to-face or over the phone. We offer excellent benefits, training, and opportunities across our multi-brand network.

Qualifications

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Responsibilities

• Preparing all warranty claims for submission to manufacturer for payment.
• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing.
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
• Maintaining high standards of control over displaced material returned to manufacturer
• Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims.

Skills

Customer awareness

Deadline driven

Strong teamwork

Confident and professional comms

Full driving licence

Job description

Group 1 Automotive in Exeter is seeking a Warranty Executive for Volkswagen Exeter to join our aftersales team. You will handle warranty claims, liaise with manufacturers and customers, and ensure timely, accurate processing and documentation.

You will need strong communication, organisational skills, and the ability to work face-to-face or over the phone. We offer excellent benefits, training, and opportunities across our multi-brand network.