Warranty Administrator NEW

BMW Group Retail; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is on the lookout for a Warranty Administrator to join their dynamic team. This role focuses on delivering exceptional customer care and satisfaction while managing warranty claims and processes. Ideal candidates will possess strong organizational skills and a keen eye for detail, ensuring compliance and efficiency in every aspect of the warranty policy. With a commitment to employee growth and a supportive work environment, this position offers a unique opportunity to thrive within a company that values inclusivity and well-being. If you are ready to make a difference and enjoy a robust benefits package, this role is for you.

Benefits

Company Car

Pension

Critical Illness Insurance

Life Assurance

31 Days Holiday

Exclusive Company Discounts

Mental Health Support

Digital GP

Structured Training Plan

Birthday Off

Qualifications

• Proven experience in an administration environment with exceptional PC skills.
• Highly organized with superb attention to detail and communication skills.

Responsibilities

• Manage warranty claims and ensure compliance with manufacturer processes.
• Monitor warranty reports and suggest efficiency improvements.

Skills

Administration Experience

PC Skills

Attention to Detail

Communication Skills

Organizational Skills

Job description

Stratstone Leeds is looking for a Warranty Administrator.

The role

Do you have exceptional administration experience? You could be the Warranty Administrator that we are looking for. As Warranty Administrator, you will be responsible for delivering industry leading standards of customer care and satisfaction at all times.

The role of Warranty Administrator will include:

1. Being involved in every aspect of the warranty and goodwill policy and procedure.
2. Accurately submitting claims on a daily and weekly basis.
3. Monitoring daily and weekly warranty reports.
4. Suggesting improvements to increase efficiency and service.
5. Checking invoices and credit notes.
6. Ensuring full compliance with manufacturer’s warranty claims, processes and procedures.

Your profile

1. Be highly organised and conscientious, with proven experience within an administration environment.
2. Have exceptional PC skills.
3. Have superb attention to detail and possess the sort of confidence and communication skills that inspires trust in colleagues and customers alike.
4. A driving license is required.

Benefits

1. Company Car, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.
2. We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
3. Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
4. We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more.
5. When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).
6. 40-hour working week, this role is fast-paced and includes busy weekends, but we are committed to ensuring you have a good work life balance.
7. Industry leading benefits package where you will receive a guaranteed bonus for the first month of your employment, as well as being rewarded from the first unit sold.
8. We have a robust structured 30-day training plan that is designed to support you learn in ways that make learning fun and enjoyable whilst setting you up for success from day 1.