Warranty Administrator Assistant

A.P. Eagers Limited; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading automotive retailer as a Warranty Administrator Assistant. This role involves managing warranty claims for premium vehicles and requires a positive attitude and a commitment to customer service. Ideal for candidates looking to advance in the automotive sector without needing prior warranty experience.

Benefits

In-house training

Supportive management team

Career development opportunities

Employee benefits such as discounted gym memberships

Qualifications

• Experience in the automotive industry (2+ years) preferred.
• Desire to learn and adapt to new technologies.
• Positive attitude and strong work ethic.

Responsibilities

• Process and manage warranty claims for Mercedes-Benz vehicles.
• Communicate with customers and internal teams to resolve warranty issues.
• Maintain accurate records and analyze warranty trends.

Skills

Problem Solving

Attention to Detail

Communication

Customer Service

Education

No specific degree required, automotive experience desired

Job description

Add expected salary to your profile for insights

Silver Star Motors and Mercedes-Benz Ringwood,two of Melbourne's leading authorised Mercedes-Benz passenger car sales, service and parts dealers has an exciting opportunity for a Warranty Administrator Assistant to join our Doncaster, Burwood and Ringwood dealerships.

This fantastic opportunity exists for an individual that is willing to learn and listen. No previous experience is required, however would be beneficial to have a general understanding of an automotive vehicle.

This exciting role will see you work for one of the world's most prominent automotive brands on leading edge technology. The desired candidate will have 2+ years of experience in the automotive industry, however does not have to be specific to warranty experience

Reporting directly to the Warranty Supervisor, you will be an individual who takes great pride in your work ensuring repair orders are always claimed and completed on schedule to the highest standard whilst upholding the highest compliance.

In addition to already being a qualified technician,the candidate we seek will possess a natural aptitude for mechanical diagnosis and repair.

Skills:

• Process and manage warranty claims for Mercedes-Benz vehicles, ensuring compliance with company policies and manufacturer requirements.
• Review and verify claims, gather required documentation, and submit to the manufacturer or insurer.
• Communicate effectively with dealerships, customers, and internal stakeholders to resolve warranty issues and provide updates.
• Maintain accurate and detailed records of claims, including documentation and correspondence.
• Analyse and report on warranty claims trends, costs, and metrics to management.
• Collaborate with dealerships and internal teams to resolve complex warranty issues and improve processes.
• Stay up-to-date with manufacturer warranty policies, procedures, and technical bulletins.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.

Attributes:

• A positive attitude with a strong work ethic
• Personal commitment to completing tasksright first time on time
• Highly motivated and well organised with high attention to detail
• A genuine desire to achieve customer satisfaction
• A willing to learn and excel

Conditions:

• State-of-the-art dealership with the latest Mercedes-Benz diagnostic tools
• Dynamic and supportive management team
• In house and factory training
• Continuous opportunities for self-improvement
• Exciting career opportunities for the future

The successful applicant must hold permanent Australian citizenship, a current Australian Driver Licence and be required to undertake standard police checks prior to commencement.

If you are seeking to build a career with a well-respected company and at the same time gain experience working at the forefront of passenger car technology, then we would like to hear from you.

Please apply via SEEK including a cover letter and current resume.

Why you should join Australasia's largest automotive retailer:

We are Australasia's largest and most dynamic automotive retailer employing over 10,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts.

Eagers Automotive is an equal opportunity employer that values diversity in the workplace.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Do you have a current Police Check (National Police Certificate) for employment? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have as a Warranty Administrator? Which of the following dealer management software do you have experience using? What's your expected annual base salary? How much notice are you required to give your current employer?

Retail & Consumer Products 5,001-10,000 employees

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.

Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.

Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.

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