Warranty Administrator

Austin Fraser; Bedford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A busy franchised car dealership in Bedford is seeking a Warranty Administrator to join their high performing Aftersales team. The role involves processing warranty claims, ensuring compliance with manufacturer's procedures, and conducting audits. Candidates should have at least two years of Warranty Administration experience within a franchised dealership.

Benefits

Extensive benefits package

Qualifications

• Minimum of 2 years Warranty Administration experience within a franchised dealership.
• Full UK Driving Licence.

Responsibilities

• Ensure the processing of warranty claims on a timely basis.
• Verify and ensure that all criteria required by the manufacturer is actioned.
• Track warranty parts by tagging with repair order number.

Skills

Warranty Administration

Documentation Management

Customer Feedback

Tools

Kerridge

Drive

Pinnacle

Power

Job description

Warranty Administrator - Bedford -
Basic Salary - GBP28,000 -
OTE - GBP34,000 -
Monday to Friday only -

Our client, a busy franchised car dealership in Bedford are seeking an experienced Warranty Administrator to join their high performing Aftersales team.

Warranty Administrator Responsibilities

As a Warranty Administrator your responsibilities will include:

Ensure the processing of warranty claims on a timely basis
Ensure that all necessary documentation and parts for return are processed in line with the manufacturer's procedures
Ensure the processing of all warranty paperwork to ensuing the proper documentation is complete for Audit Standards.
Ensure the processing of all extended warranty claims and ensures document and procedural compliance.
Verify and ensure that all criteria required by the manufacturer is actioned.
Reconcile all warranty receivables with payments through the appropriate accounting report.
Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions.
Follows up on the payment of outstanding claims.
Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
Track parts returns.
Arrange for parts to be shipped to the factory and for digital parts checks to be carried out.
File and maintain all service records as required by the manufacturer.
Keep informed of all factory recalls and bulletins.
Participate in warranty audits as required

Experience, Skills & Qualifications

Essential Requirements:

Minimum of 2 years Warranty Administration experience within a franchised dealership
Full UK Driving Licence

Desirable Experience:

Experience of Kerridge, Drive, Pinnacle, Power or similar

Remuneration & Benefits

Basic salary of up to GBP28,000 DOE
On Target Earnings of GBP34,000
Monday to Friday only (8am - 5pm)
Extensive benefits package