Warehouse Team Leader

Selecta; Hemel Hempstead; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance 2x annual salary

Paid sick leave - 5 weeks

Extended leave policy

Free parking at HQ and depots

Unlimited coffee/tea

Career progression opportunities

Employee recognition scheme

Mental health support

Job summary

Selecta is seeking a proactive Warehouse Team Leader for the PM shift to drive daily operations in a fast-paced distribution environment. You will lead teams across goods handling, picking, and dispatch while upholding safety, accuracy, and housekeeping. The role covers supporting the Logistics Manager and acting as escalation point for operational issues in a 24/7 food & drinks distribution network.

Qualifications

• 3+ years of experience in a warehouse/logistics leadership role
• Experience managing multi-shift warehouse operations (ideally day and night)
• Knowledge of FMCG or high-volume distribution environments preferred

Responsibilities

• Lead and manage warehouse staff across relevant departments and shifts
• Plan daily workloads and resource deployment
• Monitor progress against output targets and KPIs
• Escalate resourcing shortfalls or operational risks to senior management
• Maintain high housekeeping and operational standards
• Ensure all work procedures and SOPs are followed correctly
• Support continuous improvement of warehouse processes
• Maintain effective use of warehouse management systems (WMS)
• Act as first line escalation point for day-to-day operational issues

Skills

Team leadership

Shift management

WMS experience

Health & safety awareness

Communication

Problem-solving

Tools

Microsoft Office

Excel

Job description

Role Overview

We are seeking a proactive and hands-on Warehouse Team Leader on the PM shift to support the day-to-day running of the warehouse operation in a fast-paced distribution environment.

We are seeking a proactive and hands-on Warehouse Team Leader on the PM shift to support the day-to-day running of the warehouse operation in a fast-paced distribution environment. This role is responsible for leading teams to achieve daily operational targets across goods handling, picking, dispatch, and general warehouse activities while maintaining high standards of safety, accuracy, and housekeeping. The Warehouse Team Leader will act as the first point of escalation for operational issues and provide cover for the Logistics Manager when required. As a 24/7 food & drinks distribution and technology led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment

Requirements

Your Key Duties & Responsibilities

Team Leadership & Shift Management

• Lead and manage warehouse staff across relevant departments and shifts
• Allocate labour daily in line with workload and operational priorities
• Communicate clear work instructions and performance expectations
• Motivate teams to meet productivity and service targets
• Conduct team briefs, coaching, return-to-work meetings, and training

Workload Planning & Performance

• Plan daily workloads and resource deployment
• Monitor progress against output targets and KPIs
• Reassess priorities to ensure deadlines are met
• Escalate resourcing shortfalls or operational risks to senior management

Warehouse Processes & Standards

• Ensure all work procedures and SOPs are followed correctly
• Maintain high housekeeping and operational standards
• Support continuous improvement of warehouse processes
• Maintain effective use of warehouse management systems (WMS)

Health & Safety / Compliance

• Ensure all warehouse activities comply with H&S legislation, company policies, and standard operating procedures
• Conduct risk assessments and promote a strong safety culture across both shifts
• Maintain accurate logs of safety incidents, near misses, and ensure corrective actions are taken

Logistics & Inventory Control

• Work with internal logistics and inventory teams to ensure smooth goods in/out processes
• Support daily reconciliation, stock rotation, and bin location accuracy
• Escalate any discrepancies or issues in stock movement or system updates

Continuous Improvement

• Identify and implement process improvements in warehouse layout, flow, and shift efficiency
• Lead and support warehouse audits, shift reviews, and corrective action plans

People Management & Development

• Support recruitment of warehouse operatives where required
• Train employees to a high standard across warehouse functions
• Monitor performance and provide ongoing feedback and development
• Encourage multi-skilling across departments

Issue Resolution

• Act as first line escalation point for day-to-day operational issues
• Resolve queries efficiently and escape where necessary

What You Bring To The Role

• Experience leading teams within a warehouse or logistics environment
• Understanding of warehouse operations and WMS systems
• Knowledge of Health & Safety best practices

Personal Specification

Qualifications & Experience

• 3+ years of experience in a warehouse/logistics leadership role
• Experience managing multi-shift warehouse operations (ideally day and night)
• Strong understanding of warehouse operations, WMS, and PDI processes
• Knowledge of FMCG or high-volume distribution environments preferred

Skills & Competencies

• Effective leadership and team-building skills across multiple shifts
• Strong communication and handover management across day/night teams
• Comfortable using warehouse management systems and Microsoft Office
• Committed to safety, quality, and service excellence
• Problem-solver with a continuous improvement mindset

Key Performance Indicators (KPIs)

• Order Pick Accuracy
• Target: ≥ 99.5%
• Measures: Number of correct picks vs total picks
• Order Dispatch Timeliness
• Target: ≥ 98% orders dispatched on time
• Measures: Orders leaving the warehouse within scheduled cut-off
• Stock Accuracy (Cycle Count Variance)
• Target: ≤ 0.5% variance
• Measures: Physical vs system inventory accuracy
• Shift Productivity (Units Picked per Hour per Person)
• Target: Set benchmark based on SKUs handled
• Measures: Average pick rate by shift
• Warehouse Safety Incidents
• Target: Zero reportable incidents per quarter
• Measures: Near-misses, injuries, or breaches recorded
• Staff Attendance and Shift Coverage
• Target: ≥ 95% attendance rate and full shift staffing
• Measures: Shift fulfilment vs roster, unplanned absences

Benefits

What's in it for you?

• 25 days of annual leave plus bank holidays
• Life assurance equivalent to 2x your yearly salary
• Five weeks of occupational paid sick leave for added security
• Extended leave policy for greater flexibility
• Free parking at our Head Office and other depot locations
• Unlimited coffee and tea to keep you refreshed
• Clear career progression paths with development opportunities
• Strong leadership support to help you thrive
• Employee recognition scheme to celebrate your contributions
• Mental health and wellbeing support, including access to mental health first aiders