Warehouse Team Leader

London Ambulance; England; Remote; GBP 28,000 - 42,000; Full time

Job summary

London Ambulance is seeking an experienced Warehouse Supervisor to oversee daily warehouse operations, ensure staffing coverage, and maintain high standards of health and safety. You will manage stock, deliveries, rotas, and performance reporting to support frontline clinical service delivery.

The role requires strong leadership, focus on accuracy, and the ability to drive continuous improvements in stock control, deliveries, and team development across 7 days a week operations.

Responsibilities

• Use staff supervision experience to ensure smooth daily warehouse operations and meet performance metrics.
• Provide day-to-day staffing and ensure all rota lines are covered.
• Maintain Health & Safety and Fire Safety records and other regulatory records.
• Be the super user of the stock management system to inform stock position.
• Plan complex delivery schedules for the WDO team to meet organisational requirements.
• Line manage Warehouse and Delivery Operatives to cover 7 days a week.
• Undertake recruitment and inductions for new staff.
• Manage stock takes and reports to Procurement, Finance, and Supply & Distribution.
• Purchase assets via the Trusts e-procurement system.

Job description

Use staff supervision experience to ensure smooth daily warehouse operations, including meeting performance metrics, ensuring compliance with standards, and maintaining a good working environment for warehouse and delivery operatives.
Day-to-day provision of staffing, ensuring all rota lines are covered
Ensuring all department records are maintained, including all mandatory workplace regulations such as Health & Safety and Fire Safety. Maintaining further records such as delivery schedules and stock inventory levels.

Maintain staff records such as absence, training, driving licences, and DBS, in line with the Trusts standard KPIs.
Evidence of the promotion of high standards of discipline in delivering the required service.
Timely and constructive feedback to team members as and when required
Provide inductions and training to new staff
High-quality appraisal outcomes, identifying areas requiring development and proposing appropriate methods of development
Evidence of team development and improvement in performance, both individually and as a team
Identify areas for improvement within the warehousing and distribution environment and propose changes to inform service development and Trust policy.
Be responsible for stock control for the central logistics store and supervise Warehouse and Delivery Operatives moving stock around the Trust, ensuring the equipment received by front line clinicians meets required standards and is fit for purpose.
Maintain responsibility for the delivery vans used by the warehouse and delivery operatives, including general maintenance, servicing and upkeep. Ensure movement logs are captured in accordance with Trust Policy
Design and create performance reports which will be presented to the Governance and Performance Manager on a regular basis
Design and create stock reports fed into Procurement, Finance, and Supply & Distribution to ensure departments are fully informed ofthe departments stock position.
Be the super user of the stock management system, understanding all elements of the software and using it to produce qualitative and quantitative outputs to inform the Trust on stock position.
Provide regular stock takes of all items held within the Warehouse
Draw reports from the stock management system as and when required by other departments within the Trust.
Redesign the stock management system to meet departmental needs as improvements are identified.
Plan complex delivery schedules and work plans for the WDO team to ensure all necessary work is allocated daily to meet organisational requirements. Modify deliveries to meet customer needs and, as a consequence, reallocate work to ensure all areas of the Trust have the required resources to undertake their work in their responsible areas.
Be an authorised signatory for the department
Purchase assets using the Trusts e-procurement system, including consumables, equipment, and diagnostic kits, amongst other items

Running a safe and effective warehouse operation which includes having a full daily staffing rota with appropriately trained and motivated staff
Maintain a very high standard of Health and Safety, ensuring there are no trip hazards, staff working within the working areas are aware when the forklift is moving, and staff wear appropriate PPE.
Booking stock into the warehouse using the stock management system and storing equipment in a safe and secure manner, using a forklift where required
Keeping accurate stock records and rotating stock to ensure no items exceed their use-by date.Reducing waste wherever possible and keeping stock clean and dry.
Ensuring any accidents or near misses are reported immediately
Undertaking regular stock takes of all items held within the warehouse
Deliver daily briefings to Warehouse and Delivery teams to ensure all team members are informed of responsibilities and any updates or changes which may affect them
Manage the day-to-day running of the warehouse, including staff, stock movement, and safety regulations. Have the autonomy to change processes to ensure all set KPIs are met.

Line manage the Warehouse and Delivery Operatives, ensuring that the provision of logistical service is maintained during opening hours, 7 days a week, 365 days a year
Undertaking the Warehouse and Delivery Operatives personal development reviews (PDR) and encouraging further development of the team
Take responsibility for line management duties such as welfare, personal support, sickness management, rotas,and training.

Monitor the quality of work and provide advice, guidance and support as appropriate
Authorise overtime to ensure rotas are covered, and peaks in demand are met with appropriate staffing cover.
Undertake the recruitment of new staff to fill vacancies within the team and undertake the induction of those new staff
Undertake first line management responses to grievances including informal resolution and first stage level hearings
Be responsible for the management of disciplinary issues including issuing advice & guidance and managing disciplinary hearings relating to minor misconduct.
Undertake investigations in accordance with the disciplinary policy as directed