Warehouse Supervisor

Whistl Ltd; Catbrain; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Assistance Programme

Career development opportunities

Job summary

Whistl Ltd in the UK is seeking an experienced operations supervisor to plan and allocate resources, lead daily team briefings, and coordinate activities to meet SLAs in a fast-paced logistics environment. You will develop standard operating procedures, monitor performance, deliver staff training, promote a customer-focused culture, and ensure health and safety compliance across depots.

Flexibility across shifts and locations is required.

Job description

Resource and Operations Management: Plan and allocate resources based on volume and throughput to meet SLAs, conduct daily team briefings and debriefings, and coordinate team activities, delegating and prioritising tasks to ensure smooth operations.

Team Leadership and Development: Build strong internal relationships, promoting collaboration and information sharing, oversee staff performance, conduct and development in line with company policies, and deliver team training for induction, personal development, and performance improvement.

Performance Monitoring and Compliance: Contribute to performance reporting, including KPIs, absence, conduct, and health & safety and act as a deputy to the Shift Manager during periods of absence.

Customer Service and Professionalism: Promote a customer-focused culture and lead by example through professional, courteous conduct and keep internal and external customers informed on operational matters.Process Management

Operational Management and Procedure Development: Manage the loading and unloading of deliveries (goods in/out) and maintain and develop standard operating procedures in coordination with depot management.

Quality Assurance and Team Training: Conduct quality checks and ensure all team members are evaluated and trained against current procedures.

Compliance and Safety Standards: Ensure compliance with all regulatory and company requirements, including health & safety, data protection, and mail integrity; accurately report incidents, accidents, or near misses in accordance with HSE policies.

Workplace Environment: Support site housekeeping to maintain a secure, clean, and safe working environment.

Shift Information

• Sunday to Thursday, 21:30-06:00
• 40 hours per week
• Flexibility required to support operational needs
• Additional 12.5% per hour for hours worked from 10:00 pm to 6:00 am

Benefits

• 23 days' annual leave
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Ideally, you'll bring at least 3 years of experience in a fast-paced logistics or distribution environment, along with a proven track record in team supervision and staff development., Strong verbal and written communication skills, with the ability to tailor messaging to suit different audiences, and confident in giving feedback and influencing others to support people and process management.

A logical problem-solver with the ability to assess issues, identify solutions, and communicate decisions with a proactive approach to identifying and implementing process improvements.

Highly organised and able to manage conflicting deadlines while maintaining accuracy and performance.

Proficient in Microsoft Excel and Outlook for recording and sharing operational information.

Skilled in motivating and developing a team to prioritise tasks and maintain workflow.

FLT Licence, First Aid, Fire Warden, or relevant Health & Safety training may be required, depending on the role.

Flexible and able to work across different shifts and locations on occasionDesirable

Desirable

• 3 years of experience within a 3pl, FMCG, or Down Stream Access environment

Make an impact on operational efficiency and team development at the UK's leading delivery management company