Warehouse operative ICQA

Cromwell Group (Holdings) Ltd; Leicester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Healthcare cash plan

Company bonus

Cycle to work

Employee development plans

Wellbeing & support

Sick pay

Maternity/paternity pay

Discount platform

Product discounts

Job summary

Cromwell Group (Holdings) Ltd is seeking an ICQA team member to strengthen our UK operations and support international teams. You will perform general inventory control and quality assurance duties, investigate stock discrepancies, and work with inbound and outbound teams to meet our service and quality goals.

A proactive, customer‑focused approach is essential. We value flexibility, strong communication, and the ability to perform under pressure, with experience in warehouse systems being a

Qualifications

• Self-motivated with initiative to problem solve.
• Deliver excellent customer service.
• Communicate effectively with stakeholders at all levels.
• Maintain high personal performance standards consistently.
• Able to work under pressure and adapt to changing priorities.
• Experience with Microsoft and warehouse management systems is preferred and email etiquette is good.

Responsibilities

• General inventory control and quality assurance duties incl. stock investigations; coordinating with inbound and outbound teams to meet service and quality goals.
• Minimise stock losses by ensuring investigations are carried out effectively.

Skills

Self-motivated

Customer service

Communication

Problem solving

Under pressure

Adaptable

Teamwork

Education

No formal degree required

Tools

Microsoft Office

Warehouse management systems

Job description

At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with.

We currently have a fantastic opportunity for a ICQA team member to join our team.

Key Responsibilities

• General inventory control and quality assurance duties which includes stock investigations, customer queries, working with both inbound and outbound teams to ensure a team performance meets or exceeds commitment to our service promise to customers, and expectations of productivity and quality.
• Minimise stock loses ensuring all investigations are effectively carried out.

Experience and Skills Required

• You will be self-motivated and have a dedicated approach using you own initiative to problem solve.
• You will be able to deliver excellent customer service
• Ability to communicate effectively to all stake holders at all levels
• Ability to perform to high personal performance standards consistently and with a positive approach to tasks and people.
• Work well under pressure and able to adapt quickly to changing priorities.
• Experience with Microsoft and warehouse management systems preferable and good email etiquette.

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.