Warehouse Operative

Apogee Corporation*; City of Westminster; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics firm in the United Kingdom is seeking a Returns Manager to oversee their returns team and streamline operations. The successful candidate will collaborate with various departments to ensure that returns are processed efficiently and in line with company policy. This role demands a proven leadership background, a data-driven mindset, and the ability to coach and motivate a team while maintaining customer satisfaction. An excellent opportunity to contribute to operational excellence.

Qualifications

• Proven experience in returns management, logistics, operations, or a similar customer-focused leadership role.
• Data-driven mindset with the ability to present insights and implement improvements.
• Leadership experience with a track record of coaching and motivating a team.

Responsibilities

• Oversee the returns team and streamline operations.
• Collaborate with warehouse and logistics partners to assess, restock, or dispose of returned stock correctly.
• Maintain and update the returns policy, ensuring it is fair and compliant with consumer rights.

Skills

Returns management

Data analysis

Leadership

Customer focus

Job description

Overview

You will oversee the returns team, streamline operations, and collaborate closely with warehouse, logistics, and customer care teams to ensure processes reflect our commitment to excellence. All returns must be processed within agreed timeframes and in line with company policy.

Responsibilities

• Oversee the returns team and streamline operations.
• Collaborate with warehouse and logistics partners to assess, restock, or dispose of returned stock correctly.
• Maintain and update the returns policy, ensuring it is fair, customer‑friendly, and compliant with consumer rights.
• Balance customer satisfaction with commercial efficiency to protect the brand from unnecessary losses.
• Provide training and coaching to ensure the team understands procedures, SLAs, and the importance of a consistent brand tone.
• Track and analyse returns data to identify trends, root causes, and improvement opportunities.
• Work with Product, Quality Control, and Customer Care to reduce avoidable returns and enhance overall product satisfaction.
• Partner with the Complaints Manager and customer care team to support escalated return queries.
• Use the Louise brand voice in all communication.

Qualifications

• Proven experience in returns management, logistics, operations, or a similar customer‑focused leadership role.
• Data‑driven mindset with the ability to present insights and implement improvements.
• Leadership experience with a track record of coaching and motivating a team.