Warehouse Operations Manager

Metcash; Hitchin; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join Metcash as a Branch Manager in Hitchin, where you will lead a dynamic team to achieve sales targets and ensure excellent customer service. This role offers opportunities for career growth in a supportive environment, with a focus on community impact and operational excellence.

Benefits

5th week of annual leave after the first year

2 well-being days and 1 volunteer day annually

12 weeks of gender-neutral paid parental leave

Discounts and perks through team member app

Qualifications

• Experience in wholesale/retail operations within grocery or hospitality.
• Excellent customer service and leadership skills.
• Advanced understanding of Safety, Health & Environment policies.

Responsibilities

• Manage the branch to achieve sales and contribution targets.
• Lead a diverse team and ensure high customer service standards.
• Control inventory and manage operational costs.

Skills

Customer Service

Leadership

Financial Acumen

Negotiation Skills

Organizational Skills

Job description

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Joining the Metcash Family

At Metcash, you're part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you're part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way, and make your mark. You'll be part of our high-performing team, reaping the rewards of our collective success now and into the future.

About the Opportunity

Are you a proactive problem-solver who thrives on challenges? If yes, we want you to join us in the fast-moving industry that values hard work and innovative thinking.

As the Branch Manager of our Preston store, you will lead our team on a journey of growth.

Your primary role will be to manage the Campbells Wholesale branch, ensuring it achieves its sales and contribution targets as per the branch budget. This position is accountable for the profitable operation of the branch, maintaining high customer service standards for our high-volume delivery service.

You will lead a diverse team and collaborate with different departments to continuously improve operations. Additionally, you will be responsible for ensuring the health and safety of customers, team members, and contractors. With our supportive community behind you, you will have all the necessary tools to make a meaningful impact on the future of independent retail.

In this Role

• Achieve sales to budget and meet financial targets.
• Lead and manage a dynamic team in a 6-day/week business.
• Manage operating costs.
• Control inventory with stock holding & aged stock targets.
• Manage operational standards.
• Grow and manage customer base, providing excellent customer service.
• Maintain open lines of communication.
• Work within and encourage a safe and secure work environment.
• Ensure delivery in full and on time to our customers.

You're Likely a Match If

• Experience in a similar role with excellent knowledge of wholesale/retail operations within grocery, confectionery, or hospitality (foodservice & liquor) industry.
• Excellent customer service skills.
• Financial acumen.
• Leadership, communication, and motivational skills and techniques.
• Advanced understanding of Safety, Health & Environment, HACCP, COR, and EEO policies, procedures, and legislations.
• Excellent negotiation skills relevant to supplier deals and customers.
• High organizational skills.
• Negotiation and influencing skills.
• Warehouse and transport experience, including knowledge of supply chain processes, EA and union knowledge, as well as knowledge of 3PL and 4PL transport providers.

Life at Metcash

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

Abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded the "Bronze Employer for LGBTQ Inclusion".

Recognized as 74th in the "EQUILIBAR Top 100" globally for initiatives on gender equity.

A neutral gender pay gap of under 5%, as published by WGEA 2022-2023.

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member app, "Our Local".

About Us

Metcash is Australia's leading wholesale distribution company, with revenue exceeding $18 billion in FY23. We're also an ASX top 100 listed company.

We believe it is vital for Australia to have a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them be the 'Best Store in Their Town' by providing merchandising, operational, and marketing support across our food, liquor, and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger—a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have specific support or access needs, please inform us when you apply. Your personal information will be handled with confidentiality in accordance with privacy laws.

Join us and become part of something bigger!

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