Warehouse manager - E-commerce Freight

Heathrow Personnel; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Heathrow Personnel seeks an experienced Warehouse Manager to lead and develop a growing warehouse operation in a freight and e-commerce environment. You will drive efficiency, accuracy and customer service while ensuring compliance with regulatory standards.

The role requires a hands-on manager with strong freight/warehouse experience, excellent systems knowledge and a proactive approach to process improvement. COUNTERBALANCE FORKLIFT LICENCE is essential.

Qualifications

• Proven experience as a Warehouse Manager in freight, logistics, distribution or e-commerce.
• Strong knowledge of ETSF operations and compliance requirements.
• Experience using WMS and barcode scanning technology.
• Excellent organisational, leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Counterbalance Forklift Licence (B1) essential.

Responsibilities

• Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed and dispatched accurately.
• Ensure compliance with ETSF requirements, customs procedures and regulatory standards.
• Lead, motivate and develop warehouse staff with a focus on safety and continuous improvement.
• Implement and improve warehouse processes, systems and procedures to enhance efficiency and service levels.
• Oversee stock control, inventory accuracy and warehouse housekeeping standards.
• Utilise WMS and scanning technology to maximise performance and traceability.
• Monitor KPIs and identify opportunities for improvement.
• Ensure compliance with Health & Safety legislation; conduct audits, risk assessments and training.
• Collaborate with freight, transport, customer service and management teams to maintain smooth operations.
• Manage warehouse resources including labour planning and equipment utilisation.
• Produce operational reports and performance data for senior management.

Job description

We are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service.

This role requires a hands‑on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement.

Key Responsibilities

• Manage the day‑to‑day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently.
• Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards.
• Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement.
• Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.
• Oversee stock control, inventory accuracy, and warehouse housekeeping standards.
• Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability.
• Monitor KPIs and operational performance, identifying opportunities for improvement.
• Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required.
• Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.
• Manage warehouse resources effectively, including labour planning and equipment utilisation.
• Produce operational reports and performance data for senior management.

Essential Skills & Experience

• Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment.
• Strong knowledge and practical experience of ETSF operations and compliance requirements.
• Experience working within an e‑commerce fulfilment environment.
• Counterbalance Forklift Licence (B1) essential.
• Good understanding of Health & Safety legislation and warehouse best practices.
• Experience using Warehouse Management Systems (WMS) and barcode scanning technology.
• Strong ICT skills, including Microsoft Office and warehouse operational systems.
• Demonstrable experience implementing new processes, systems, and operational improvements.
• Excellent organisational, leadership, and communication skills.
• Ability to manage multiple priorities within a fast‑paced environment.
• Strong problem‑solving and decision‑making abilities.

Desirable Skills & Qualifications

• Counterbalance Forklift Licence B2.
• IOSH, NEBOSH, or equivalent Health & Safety qualification.
• Customs, bonded warehouse, or international freight experience.
• Experience managing change projects and warehouse system implementations.