IT Warehouse Service Desk Analyst

Lidl GB; Severn Beach; Hybrid; GBP 34,000 - 40,000; Full time

Benefits offered by this job

30 days holiday (pro rata)

10% in-store discount

Pension scheme

Job summary

Lidl GB is seeking an IT Service Desk Analyst to support the Avonmouth Regional Distribution Centre and Warehouses. The role covers on-site IT support for Logistics, Sales and Supply Chain teams, with a hybrid working model requiring a minimum three days in the office per week.

The successful candidate will troubleshoot IT issues, monitor equipment, and ensure service levels are met, with out-of-hours rota remunerated on top of salary.

Qualifications

• Experience of providing first-line support in an ITIL environment.
• Understanding of IT systems including servers, networks and printers.
• Ability to manage and maintain databases.
• Proactive, customer-focused service mindset.
• Strong communication and organisational skills.
• Experience with Win 11 laptop/PC desktop support, basic networking, Active Directory, incident management systems.
• Desirable: SCCM/MECM, MAC, Cisco Phone Systems or similar.

Responsibilities

• Be the IT expert for warehouses and admin teams.
• Install, maintain and monitor IT equipment in the Regional Distribution Centre and Avonmouth region.
• Investigate, troubleshoot and resolve IT issues.
• Maintain Service Level targets and manage incidents, requests and problems promptly.
• Assist with End User training.

Job description

Summary £34,000 to £40,000 per annum | 23-month fixed term contract | 40 hours per week | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Summary £34,000 to £40,000 per annum | 23-month fixed term contract | 40 hours per week | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work. Just like you. Our business is growing fast and continues to be extremely dynamic: as an IT Service Desk Analyst you will have to make sure our tech stays up to speed and the business is ready for every challenge. As an IT professional, you'll have the technical know-how that keeps our IT systems running smoothly. This role will be based in our Avonmouth Regional Distribution. As an IT Service Desk Analyst, you will support the onsite Warehouse teams, such as Logistics, Sales and Supply Chain. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly. Please be aware that this role will also operate an out of hours rota which will be remunerated on top of the basic salary. We have moved to a hybrid working model with a minimum of three days in the office per week for appropriate Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them.

What you’ll do

• Be the IT expert for our warehouses and admin teams
• Installation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Avonmouth region
• Investigate, troubleshoot and solve any IT issues
• Maintaining Service Level targets
• Managing incidents, requests and problems in a timely manner
• Assisting with End User training

What you’ll need

• Experience of providing first-line support, ideally in an ITIL environment Understanding of IT systems including servers, networks and printers
• A knack for managing and maintaining databases
• Initiative and drive to deliver excellent customer service skills
• A confident communication style and strong organisational skills
• A proactive, can-do attitude
• Experience of using appropriate IT technology, methods, principles and equipment such as: Win 11 Laptop and PC desktop support, Basic Networking knowledge, Active Directory, Incident management systems
• Experience of using the following IT technology would be desirable: SCCM/MECM, MAC, Cisco Phone Systems or other similar system

What you’ll receive

• 30 days holiday (pro rata), rising to 35 days after 2 years
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment