Ward Receptionist - Louth - Endoscopy - Band 2

United Lincolnshire Hospitals; Louth; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

Ward Receptionist vacancy at Louth Hospital within the Endoscopy Unit. The post is a 30-hour/ week, permanent Band 2 role, with shifts Monday to Thursday and potential flexible hours between 08:00–18:00. You will greet patients, prepare paperwork, and manage bookings for Endoscopy and Urology as required.

The unit aims to deliver high-quality patient care with confidentiality and efficiency, reporting to the Endoscopy Support Manager. A background in customer care and diary management is valued.

Qualifications

• GCSEs in Maths and English.
• NVQ2 or equivalent in customer care.
• PAS Trained.
• Ability to prioritise workload.
• Good oral and written communication skills.
• Dignity in care awareness.
• Evidence of values and behaviours per Trust framework.
• Understanding of booking systems and maintaining diaries.
• Interest in Endoscopy.

Responsibilities

• Meet and greet patients on arrival and prepare paperwork for their appointment.
• Book new and follow-up appointments for Urology patients; training will be provided.

Skills

Interpersonal skills

Verbal communication

Written communication

Work under pressure

Dignity in care awareness

Interest in Endoscopy

Education

GCSEs in Maths & English

NVQ2 in customer care

PAS Trained

Job description

Ward Receptionist - Louth - Endoscopy - Band 2

2

We are committed to developing a workforce that reflects the community it serves and welcome applicants from all sectors of the community.

Main area diagnostics Grade 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

30 hours per week (Working days - To Be discussed at interview) Job ref 357-LO-590-26-A

Site Louth Hospital Town Louth Salary £25,272 per annum, pro rata Salary period Yearly Closing 28/10/2026 23:59

Job overview

Job Title: Ward Receptionist

Site: Louth Hospital

Hours: 1x30 hour post

Working days - 30 hours Monday - Thursday

(Flexible working can be considered between the hours of 08.00 - 18.00)

Salary: Band 2

Contract Type: Permanent

United Lincolnshire Hospitals NHS Trust (ULHT)provides a comprehensive range of hospital-based medical, surgical, paediatric, obstetric and gynaecological services to the 700,000 people of Lincolnshire and beyond.

The Endoscopy Unit’s within the Trust perform a variety of standard and advanced Endoscopic procedures for both out-patients and in-patients including; gastroscopy, sigmoidoscopy, colonoscopy, bronchoscopy, percutaneous endoscopic gastroscopy (PEG) insertion, oesophageal stenting and ERCP (endoscopic retrograde cholangio-pancreatography). Other specialist work is also undertaken by individual consultants.

Main duties of the job

The units are moving towards a seven day a week service being open between the hours of 8am and 8pm. Our aim is to provide the very highest standards of care to patients and relatives a like ensuring privacy and dignity is maintained at all times. Reporting to the Endoscopy Support Manager the successful candidate will be responsible for meeting and greeting the patients on arrival and ensuring the paper work is prepared for their appointment while providing a professional, comprehensive and confidential administrative function to the Endoscopy Unit. Duties will also include the booking of new and follow up appointments for Urology patients, in which training will be given.

There may be occasions when there is a need to travelTrust wideto cover other sites.

• Excellent interpersonal skills
• Excellent communication skills both verbal and written
• Evidence of the ability to work under pressure and to meet deadlines
• Medway training & knowledge of the Endoscopy units would be a benefit but not essential.

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Detailed job description and main responsibilities

What should you do next?

Person specification

Qualifications

• GCSEs or equivalent in Maths and English
• NVQ2 or equivalent in relevant subject, i.e. customer care skills
• PAS Trained
• Ability to prioritise workload
• Good oral and written communication skills
• Awareness and Knowledge of the dignity in care agenda.
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
• Understanding of booking systems and maintaining diaries
• Interest in Endoscopy

Previous Experience

• Working with the public in a customer care position.
• Reception Experience

Specific Requirements

• Ability to work to tight deadlines
• Ability to work under pressure
• Ability to work either as part of a team or on own
• Ability to work unsociable hours

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.