Ward Hosts

GI Group Main Account; Eastleigh; On-site; GBP 18,000 - 22,000; Full time

Job summary

A catering services provider in Eastleigh is seeking a dedicated Ward Catering Assistant to ensure high-quality food and beverage service for patients. Responsibilities include coordinating meal services, maintaining hygiene standards, and interacting with patients to enhance their dining experience. The ideal candidate will have strong customer service skills and experience in food service. This role offers a supportive environment with opportunities for training and development.

Benefits

Supportive working environment

Training and development opportunities

Positive impact on patient care

Qualifications

• Basic education, including reading and writing skills.
• Experience working in a food service or catering environment.
• Strong customer service skills.

Responsibilities

• Ensure patients receive meals and beverages at the agreed intervals.
• Take patient food orders using the electronic ordering system.
• Maintain hygiene standards in the ward kitchen.

Skills

Customer service skills

Reading and writing skills

Knowledge of hygiene standards

Job description

About the Role:

We are looking for a dedicated and detail-oriented Ward Catering Assistant to join our team. You will work as an integral part of the patient dining team, ensuring a high-quality food and beverage service is provided to patients. The role involves coordinating meal and beverage services in line with the ward's timing schedule while maintaining a hygienic and clean environment for patients, staff, and visitors.

Key Responsibilities:

• Ensure patients are provided with meals, snacks, and beverages at the agreed intervals throughout the day.
• Take patient food orders using the tablet electronic ordering system at the scheduled times.
• Maintain and clean bedside menus daily, ensuring special and therapeutic menus are available and presented to patients who require them.
• Prepare and serve hot/cold beverages, ensuring all are served at the correct temperature as per food hygiene regulations.
• Load and monitor regeneration ovens, and record food temperatures accordingly.
• Remove all cutlery, crockery, and condiments from patient areas after every meal and beverage service.
• Wash utensils, cutlery, trays, and crockery used for meal and beverage preparation, regeneration, and serving.
• Maintain hygiene standards in the ward kitchen, ensuring it is clean and compliant with regulations.
• Monitor and record fridge and freezer temperatures daily, reporting any issues when necessary.
• Ensure patients who are not medically restricted have access to fresh drinking water, with two water jug changes per day, including ad-hoc top-ups.
• Adhere to food safety and hygiene standards, applying food safety procedures in the workplace.
• Interact courteously with patients and staff to enhance patient food and beverage consumption.
• Complete all required documentation and work records accurately and in accordance with health, safety, and quality procedures.
• Perform any other duties assigned by your Team Leader, Supervisor, or Manager within your skillset and responsibilities.

Essential Criteria:

• Basic education, including reading and writing skills.
• Basic knowledge of health and safety.
• Experience working in a food service or catering environment.
• Strong customer service skills, with the ability to communicate clearly and effectively.
• Awareness of hygiene standards, food safety, and special dietary requirements.

Personal Attributes:

• Flexibility and adaptability.
• Strong organizational skills.
• A positive, “can-do” attitude.
• Ability to work effectively both independently and as part of a team.
• Professional appearance and demeanor.
• Capability to work in a busy and warm environment.
• Ability to work under pressure and follow departmental regulations.
• Attention to detail and a commitment to maintaining high standards.

What We Offer:

• A supportive and inclusive working environment.
• Comprehensive training and development opportunities.
• A chance to make a positive impact on patient care and experience.

Should you require any support or assistance on your application, please contact your local Gi Group office directly.