Receipting Officer

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking a detail-oriented Credit Control assistant to support the Private Care team. You will handle cash receipting, ensure correct posting in the patient accounts, and help review SOPs under the guidance of the Credit Control Team Leader.

Key duties include maintaining patient and provider details, preparing daily banking, and generating reports to monitor cash receipts and improve efficiency. Strong Excel skills and good communication are essential.

Qualifications

• Good general education to A Level or equivalent.
• NVQ Level 3 or equivalent relevant experience.
• GCSE passes in Mathematics and English or equivalent.
• Competent at Word and Outlook; intermediate Excel.
• ECDL or equivalent.

Responsibilities

• Cash receipting for Private Care Credit Control; ensure receipts posted in correct periods.
• Review and amend SOPs; implement changes as needed.
• Act as subject matter expert on day-to-day patient payments processing.
• Maintain and update patient/provider information (Bank Details, Contacts).
• Prepare daily banking; post cash to correct patient accounts.
• Design and review reports to monitor cash receipts and drive efficiency.

Skills

Effective communication

Decision making

Customer care focus

Education

A Level or equivalent

NVQ Level 3 or equivalent

GCSE in Maths & English

ECDL or equivalent

Tools

Microsoft Word

Microsoft Outlook

Excel (intermediate)

Job description

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

These responsibilities will be carried out under the guidance of the Credit Control Team Leader.

• The cash receipting process for Private Care Credit Control team to ensure all receipts are properly applied in the correct period(s) and the patient or member accounts are reconciled daily.
• Act in accordance with standard operating procedures (SOP's) and assist in the regular review, amendment and implementation of any changes in them.
• Serve as subject matter expert on the day-to-day responsibilities of processing patient payments.
• Maintain and update all patient and provider information; e.g. Bank Details, Contacts Spread sheet.
• Prepare and complete the daily banking, ensuring all cash is posted to the correct patient account.
• Design, prepare and review reports monitoring the cash receipted and drive initiatives to improve the speed and efficiency of the process and minimise errors.
• Work with Credit Controllers to encourage customers' utilisation of efficient payment methods and technology. e.g. Tokenisation.
• Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.

Person specification

Education/Qualifications

Essential criteria

• Good general education, educated to A Level or equivalent
• NVQ Level 3 or equivalent relevant experience
• Minimum requirement of GSCE passes in Mathematics and English or equivalent
• Competent at Microsoft Word and Outlook and of an Intermediate level in Excel
• European Computer Driving Licence (ECDL) or equivalent

Experience

Essential criteria

• Substantial previous office-based experience
• Practical experience of Intermediate Excel use

  Desirable criteria

  • Cash Receipting Office Based Experience
  • Credit Control Office Based Experience
  • Experience of the NHS and/or Private Care

  Skills/Abilities/Knowledge

  Essential criteria

  • Able to communicate effectively in both written and spoken English to a wide range of people
  • Able to make decisions, organise and prioritise
  • Be committed to customer care having knowledge and understanding of quality issues

  Desirable criteria

  • Able to communicate verbally and/or in writing in a foreign language. Any is welcome but most desirable is Arabic.

  The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

  As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

  Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

  All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

  Flu Vaccination - What We Expect of our Staff

  At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

  The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.