Ward Clerk - Rudham Ward/PAU

Transformation Unit; King's Lynn; Vor Ort; GBP 23.000 - 28.000; Teilzeit

Zusammenfassung

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is seeking a part-time Ward Clerk to join the Women’s and Children’s Division, primarily on Rudham Ward, with cross-cover on other areas. The role forms part of a multi-disciplinary ward team, supporting high-quality care and efficient patient administration.

You will be the first point of contact for patients, visitors and staff, managing admissions documentation and updating patient records to ensure accuracy across the system.

Qualifikationen

• Educated to GCSE Level or equivalent.
• GCSE English and Mathematics are required.
• Willing to work as part of a multidisciplinary team.

Aufgaben

• You will be the first contact to welcome patients and visitors to the respective ward.
• You will ensure health records and any correspondence regarding the patient’s admission is prepared with all necessary documentation available for the patient’s arrival.
• There is responsibility for ensuring that each patient’s demographic information is correct at admission and where necessary update the Patient Master Index within the Patient Centre PAS accordingly.

Kenntnisse

Multidisciplinary team

Calm under pressure

Interpersonal skills

Prioritise workload

Ausbildung

GCSE English

GCSE Mathematics

Tools

Patient Centre System

Jobbeschreibung

Main area Women's and Children's Grade Band 2 Contract Fixed term: 12 months (12 months secondment cover) Hours Part time - 30 hours per week (Hours worked over 4 days) Job ref 426-530-26TAM

Employer The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Employer type NHS Site The Queen Elizabeth Hospital Town King's Lynn Salary £25,272 per annum pro rata Salary period Yearly Closing 26/11/2026 23:59

Band 2

Job overview

We have an exciting opportunity for an enthusiastic, motivated and dynamic individual to join the Women's and Children's Division in the post of Ward Clerk, predominantly on Rudham Ward but with ability to cross cover other areas in the division.

You will be part of a multi-disciplinary ward team working across our maternity, neonatal and paediatric areas. You will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering high quality care to our patients.

This post is anticipated to develop a lot of interest, please ensure you answer the supporting questions thoroughly to accurately reflect your experience.

Main duties of the job

You will be the first contact to welcome patients and visitors to the respective ward.

You will ensure health records and any correspondence regarding the patient’s admission is prepared with all necessary documentation available for the patient’s arrival. There is responsibility for ensuring that each patient’s demographic information is correct at admission and where necessary update the Patient Master Index within the Patient Centre PAS accordingly.

Working for our organisation

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.

We love working here and think you will too.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for more information about this opportunity

Person specification

Qualifications/training and professional development

• Educated to GCSE Level or equivalent
• GCSE or equivalent qualification in English and Mathematics

Skills, Abilities and Knowledge

• Candidate must be willing to work as part of a multidisciplinary team
• Ability to keep calm and work under pressure
• Good interpersonal skills with the ability to relate to members of the public and colleagues
• Ability to prioritise own workload

Experience

• Good telephone manner
• Experience of working in a customer facing role
• Familiarity with computer inputting
• Knowledge of the Patient Centre System

Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience, but we also recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).

By applying for this post, you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account including your junk folder, regularly for communication regarding this vacancy.

We offer our staff a wide range of benefits and support including:

• Flexible working opportunities
• Free counselling service
• Access to Stream - an app-based service that provides instant earned wage access*
• Support and advice for staff affected by either Perimenopause or Menopause
• Opportunity to join our Staff Networks which include Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.

We are committed to being a menopause friendly employer.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Certificates of Sponsorship / Visa and Immigration

Although the salary for Band 3+posts is expected to meet the applicable UK Visas and Immigration (UKVI) salary threshold from December 2026 and may therefore be eligible for Skilled Worker visa sponsorship, (subject to the immigration rules in force at the time of application) applicants are responsible for checking their own eligibility against the relevant immigration requirements. The availability of sponsorship and any visa application remain subject to UKVI rules and approval. If you are not eligible, any offer of employment already made may be withdrawn.

Please note that all Nursing and Healthcare Assistant (HCA) vacancies require a face-to-face interview.

If you require sponsorship to work in this role including where you are currently sponsored, and wish to change employer, please review the Skilled Worker visa eligibility criteria before applying. Further information is available on the Government website: https://www.gov.uk/skilled-worker-visa/your-job.

Use of Artificial Intelligence (AI) in Applications

We encourage applicants to ensure that applications accurately reflect their own skills, experience, achievements and motivations. While AI and other digital tools can support drafting and proofreading, applications should be written in a way that genuinely represents the individual applicant.

During our assessment process, we are looking to understand your personal knowledge, experience and suitability for the role. Applications that rely on AI-generated content may not provide an accurate reflection of your capabilities and could make it more difficult for us to assess your suitability fairly or accurately during the interview process.

We encourage candidates to take the time to prepare accurate applications using their own examples and experiences, enabling a fair and transparent recruitment process for all applicants.

Important Notice for Applicants

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is committed to safe and fair recruitment practices. We do not charge any fees for applications, recruitment processes, sponsorship arrangements or offers of employment. All vacancies are advertised through our official recruitment channels and all recruitment communications will come from authorised Trust representatives using official contact details. If you are asked to make a payment, provide banking information, or have concerns about the authenticity of a recruitment communication, please contact our Recruitment Team for verification before taking any action.

For Overseas Applicants

Please be aware that fraudulent organisations and individuals sometimes falsely claim to represent NHS employers. The Trust will never request payment for employment opportunities, Certificates of Sponsorship, recruitment administration, or visa support. Applicants should only rely on information published on the Trust's official website and recruitment systems.

The Trust reserves the right to review applications from former employees and may take previous employment history into account as part of the selection process.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.