Support Manager - Medicine

Transformation Unit; King's Lynn and West Norfolk; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working opportunities

Free counselling service

Stream wage access app

Staff networks participation

Job summary

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is recruiting a Band 5 Support Manager in Medicine to provide operational support to assigned specialties within the division. You will manage rotas, national and local targets, and waiting lists, while delivering timely data and information to senior management.

The role offers development opportunities in operational management, participation in professional networks, and dedicated time for training and secondment experience.

Qualifications

• Degree level qualification or equivalent experience.
• Experience managing a clinical, social or equivalent service.

Responsibilities

• Support specialty activity planning with performance data.

Skills

Policy development

Prioritisation

Communication

Workload planning

Education

Degree level qualification or equivalent experience

Typing qualification or secretarial experience

Tools

PAS

e-Roster

Job description

Main area Administration Grade Band 5 Contract 12 months (Fixed term/ secondment 12 months) Hours Full time - 37.5 hours per week Job ref 426-369-26MG-B

Employer The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Employer type NHS Site Queen Elizabeth Hospital Town Kings Lynn Salary £32,073 - £39,043 Per annum pro rata Salary period Yearly Closing 24/11/2026 23:59

Support Manager - Medicine

Band 5

Job overview

The key role of this post is to provide full support to assigned specialities within the Division. The will include:

• The management of resources such as medical rotas (senior and junior)
• The management of National and Local performance targets.
• The management of the various patient waiting lists such as RTT on a day-to-day basis.
• Providing support to the senior management team in the timely provision of data and information.
• Administrative support when required.

This post offers opportunity for someone considering a career in operational management and will provide:

• Experience of working within an operational management environment
• Participation in the Proud2bOps community
• Dedicated time for personal development and training
• Support to develop operational management skills throughout the secondment

Main duties of the job

Managing Performance

Using a range of options including performance analysis, Consultant job plans and clinic template management, provide support to the Service Managers and Operational Manager to support construction of speciality activity plans and ensure each specialty is able to deliver planned performance against the agreed activity plan and national targets. Monitor and review the identified specialty patient tracking lists (PTLs) to ensure adherence to the Trust’s agreed waiting times, resolving any capacity issues as they arise and ensuring that these are highlighted to senior managers.

To manage elective activity, as required. Receive and analyse data and information from Finance and Information Services to ensure that: a. Emergency Monitor emergency access targets and key performance indicators. b. Medicine Proactively manage all speciality outpatient waiting lists in line with the Trust Access Policy ensuring maximum efficiency. Arrange adequate capacity to ensure ’18 Week’, diagnostic waiting times and cancer targets are met, including confirming Patient Pathway Identifiers (PIDs) as required. Liaise with the Service Manager regarding the identification and authorisation of any additional clinics.

Working for our organisation

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details regarding this exciting opportunity

Person specification

Skills, abilities and knowledge

• Developing and implementing policies, guidelines and projects from initiation to completion
• Ability to prioritise work, meet tight deadlines and work independently
• Able to demonstrate good verbal and written skills to enable liaison with all members of the team
• Prioritise and organise own workload and workload of others
• Workforce planning, recruitment and retention
• Working knowledge of PAS and e-Roster

Experience

• Experience of managing a clinical, social or equivalent service
• Knowledge of managing RTT waiting lists
• Experience of rota coordination/management
• Able to issue meeting agenda and to take minutes

Qualifications/training and professional development

• Degree Level qualification or equivalent experience
• Recognised typing qualification or secretarial experience

We offer our staff a wide range of benefits and support including:

• Flexible working opportunities
• Free counselling service
• Access to Stream - an app-based service that provides instant earned wage access*
• Support and advice for staff affected by either Perimenopause or Menopause
• Opportunity to join our Staff Networks which include Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.

We are committed to being a menopause friendly employer.

Certificates of Sponsorship / Visa and Immigration

Although the salary for Band 3+posts is expected to meet the applicable UK Visas and Immigration (UKVI) salary threshold from December 2026 and may therefore be eligible for Skilled Worker visa sponsorship, (subject to the immigration rules in force at the time of application) applicants are responsible for checking their own eligibility against the relevant immigration requirements. The availability of sponsorship and any visa application remain subject to UKVI rules and approval. If you are not eligible, any offer of employment already made may be withdrawn.

Please note that all Nursing and Healthcare Assistant (HCA) vacancies require a face-to-face interview.

If you require sponsorship to work in this role including where you are currently sponsored, and wish to change employer, please review the Skilled Worker visa eligibility criteria before applying. Further information is available on the Government website: https://www.gov.uk/skilled-worker-visa/your-job.

Use of Artificial Intelligence (AI) in Applications

We encourage applicants to ensure that applications accurately reflect their own skills, experience, achievements and motivations. While AI and other digital tools can support drafting and proofreading, applications should be written in a way that genuinely represents the individual applicant.

During our assessment process, we are looking to understand your personal knowledge, experience and suitability for the role. Applications that relyon AI-generated content may not provide an accurate reflection of your capabilities and could make it more difficult for us to assess your suitability fairly or accurately during the interview process.

We encourage candidates to take the time to prepare accurate applications using their own examples and experiences, enabling a fair and transparent recruitment process for all applicants.

Important Notice for Applicants

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is committed to safe and fair recruitment practices. We do not charge any fees for applications, recruitment processes, sponsorship arrangements or offers of employment. All vacancies are advertised through our official recruitment channels and all recruitment communications will come from authorised Trust representatives using official contact details. If you are asked to make a payment, provide banking information, or have concerns about the authenticity of a recruitment communication, please contact our Recruitment Team for verification before taking any action.

For Overseas Applicants

Please be aware that fraudulent organisations and individuals sometimes falsely claim to represent NHS employers. The Trust will never request payment for employment opportunities, Certificates of Sponsorship, recruitment administration, or visa support. Applicants should only rely on information published on the Trust's official website and recruitment systems.

The Trust reserves the right to review applications from former employees and may take previous employment history into account as part of the selection process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.