Ward Clerk (Orthopaedic Trauma Unit)

NHS; Reading; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dynamic Ward Clerk for their Orthopaedic Trauma Unit. This full-time role involves providing outstanding service to visitors, managing data entry, and ensuring patient confidentiality. Candidates should possess excellent IT and communication skills, and thrive in a fast-paced environment. Join a team that values diversity and inclusion, where your contributions will be recognized and appreciated. This is a fantastic opportunity to make a real difference in patient care while working in a supportive and professional setting.

Qualifications

• Experience in a fast-paced administrative environment.
• Proficiency in managing multiple computer systems.

Responsibilities

• Answer general inquiries in a helpful manner.
• Ensure accurate data entry into the appointment system.
• Maintain supplies and coordinate with nursing staff.

Skills

IT Skills

Communication Skills

Data Entry

Microsoft Office

Education

Good general education including Maths and English

Tools

EPR system

Job description

Job summary

Band 2 Ward Clerk (Orthopaedic Trauma Unit)

We are looking for a dynamic individual to join our busy Orthopaedic Trauma Unit.

You will work in a culture that puts the patient first, where our colleagues feel proud of their roles and are valued for their contributions.

This is a full-time position for 37.5 hours per week (two-week rotation pattern: Week One: Monday/Tuesday/Wednesday 07:00-17:30, Friday 07:00-15:00 / Week Two: Monday/Tuesday/Friday 07:00-17:30, Saturday 07:00-15:00).

Main duties of the job

We are seeking an enthusiastic, highly motivated, and organized individual to provide outstanding service to all visitors of the department.

You should be confident working within a team in a fast-paced environment, possess excellent IT skills, communicate effectively with patients and colleagues at all levels, and work efficiently under pressure.

You will be responsible for carrying out your duties accurately and consistently, providing a high-quality, efficient service in a confident and courteous manner to service users.

Experience in working within an administrative environment, managing multiple computer systems, and handling data (both electronic and paper-based) is essential.

Adherence to local procedures, deadlines, and best practices will be a key aspect of the role.

About us

Diversity is what makes us interesting... Inclusion is what will make us outstanding.

We recognize the existence of inequality and are committed to creating a truly inclusive culture where background is no barrier, everyone can be their authentic self, and we reflect our patient community.

We are dedicated to equal opportunities and welcome applications from all community sections, regardless of protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. Applicants with disabilities meeting the minimum criteria are encouraged to apply for a guaranteed interview.

If you need additional help with your application, please contact the recruitment team at 0118 322 6997 or 0118 322 5342.

Our primary communication method is email. If you prefer a different contact method, please inform the recruitment team.

Additional details

Date posted: 02 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 193-6773993PCG

Job location: Royal Berkshire Hospital, London Road, Reading, RG1 5AN

Job responsibilities

• Answer general inquiries in a helpful and sympathetic manner.
• Ensure all data is accurately entered into the hospital appointment system.
• Maintain well-stocked ward areas with stationery and photocopying supplies.
• Perform data entry and generate reports.
• Maintain patient confidentiality at all times.
• Uphold a professional approach within clinical areas.
• Coordinate daily with the nurse in charge.
• Book transport requests and ensure EDLs are completed promptly.
• Proficiently use the EPR system.
• Log maintenance requests with the facilities department on behalf of staff.

Person Specification

Qualifications (Essential):

• Good general education including Maths and English.

Experience (Essential):

• Proficiency with Microsoft Office packages.
• Previous administrative experience in an unsupervised role.
• Hospital setting experience is advantageous.

Disclosure and Barring Service Check

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants will need to submit to a DBS check to verify any criminal convictions.

Employer details

Employer: Royal Berkshire NHS Foundation Trust

Address: Royal Berkshire Hospital, London Road, Reading, RG1 5AN

Website: https://www.royalberkshire.nhs.uk/