Ward Clerk - I5

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a Ward Clerk for Ward I5 to support a busy clinical environment. The role focuses on accurate clerical duties, communication with patients and relatives, and collaboration with the MDT to ensure timely tasks are completed.

The successful candidate will have excellent IT and customer service skills, a methodical approach, and the ability to work well both independently and as part of a team within a hospital setting.

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of PAS and ICE.
• Microsoft Access database experience.
• Experience in customer service and administration.

Responsibilities

• Provide comprehensive clerical support to patients and the ward team.
• Communicate with patients' relatives and coordinate with the MDT for timely tasks.
• Update the HIVE system and handle calls professionally.
• Order relevant paperwork and stationery.

Skills

Communication skills

Calm demeanor

PAS knowledge

ICE knowledge

Education

General education level

Tools

MS Access

Job description

Manchester University NHS Foundation Trust

Ward Clerk - I5

The closing date is 15 November 2026

The Ward Clerk is an integral part of the ward team here on I5. We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients onto the ward, updating the HIVE system , answering and responding to phone calls in a professional and timely manner. Also ordering of relevant paperwork and stationary.

To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.

Main duties of the job

We are looking for candidates who have an excellent telephone and communication skills and are eager to join our Administration team at North Manchester.

The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.

You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Job responsibilities

Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person Specification

Qualifications

• A good level of general education

Skills

• Excellent written and verbal communication skills
• Able to maintain a calm, courteous and efficient manner at all times
• Knowledge of PAS and ICE
• Microsoft Access Database

Experience

• Experience of customer service
• Administration
• Working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

Address

Ward I5 North Manchester General Hospital

Ward I5 North Manchester General Hospital