Endoscopy Booking/Clerical Officer

NTH; Tees Valley; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

University Hospitals Tees is seeking a Clerical Officer (NHS AfC Band 3) to join our cross-site team across North Tees and Hartlepool sites. You will handle reception duties, patient bookings for endoscopy, and liaison with multi-disciplinary teams.

The role supports the Endoscopy pathway, requires excellent IT skills, accuracy, and the ability to work under pressure. Training will be provided and flexibility across sites is expected.

Qualifikationen

• GCSEs and IT qualifications as listed in the person specification.

Aufgaben

• Book endoscopy diagnostic and therapeutic procedures.
• Communication with multi-disciplined medical and surgical teams.
• Adhere to Trust and Endoscopy policies and guidelines.
• Identify capacity needs and liaise with coordinators to meet targets.
• Reception duties including patient check-in via electronic records.

Kenntnisse

Excellent IT skills

Work under pressure

Clear communication

Flexible across sites

Ausbildung

GCSE Maths 4-9 (A-C) or equivalent

GCSE English 4-9 (A-C) or equivalent

NVQ level 3 in Business Administration or Customer Care

ITQ level 2 or equivalent

NVQ level 2/3 in Business Administration or Customer Care

Tools

TrakCare

Jobbeschreibung

Find out about the current vacancies available at the Trust and take the next step in your career with us.

Main area Clerical Officer Grade NHS AfC: Band 3 Contract Fixed term: 12 months (Working patterns between 7.30am and 6.30pm Monday to Saturday (including bank holidays)) Hours

• Full time
• Part time
• Job share

37.5 hours per week (Working patterns between 7.30am and 6.30pm Monday to Saturday (including bank holidays)) Job ref 345-CSU2-8281849

Site University Hospital of North Tees & Hartlepool NHS Trust (Cross site) Town Stockton-on-Tees Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 21/10/2026 23:59

Job overview

Advert may close early if sufficient number of applications is reached

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order toappropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Main duties of the job

Book endoscopy diagnostic and therapeutic procedures.

Communication with multi-disciplined medical and surgical teams.

Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.

Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.

Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.

Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.

Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.

Support the updating and maintaining of standard operating procedures.

Organise interpreters following appropriate trust policies, systems and processes.

General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Person specification

Qualifications & Training

• GCSE at grade 4-9 (A-C) in Mathematics, or Key Skills at level 2 in Numeracy (or equivalent)
• GCSE at grade 4-9 (A-C) or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• NVQ at level 3 in Business Administration or Customer Care (or equivalent)
• IT qualification (ITQ at level 2 or equivalent)
• NVQ at level 2/3 in Business Administration or Customer Care (or equivalent)

Experience

• Excellent IT skills are required to accurately record and pull data from multiple systems
• Ability to work under pressure while meeting tight deadlines and delivering high quality work
• Demonstrate a keenness to learn and to apply appropriate working practices
• Ability to develop themselves by taking advantage of any appropriate training and development opportunities.
• Demonstrate how to be pro-active in associated training, personal development and appraisal processes.
• Demonstrate willingness to be flexible and to work in other areas and sites throughout the trust as and when required in accordance with operational service needs
• Experience of working within a healthcare environment
• Experience of working with NHS booking systems and processes and patient pathways.

Knowledge

• Ability to effectively plan and manage own workload and tasks
• Able to follow legislation, policies and procedures including data protection and confidentiality.
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Ability to work autonomously and make judgements in situations where information is difficult to obtain or understand.
• Confident to liaise with patients clearly regarding their pathway and procedure
• Confident to liaise daily with senior staff (clinical leads and service leads)
• Ability to follow strict guidance and admin standard operating procedures.
• Follow policies, procedures and specific guidelines to the required needs of the Trust, The British Society of Gastroenterology and Joint Advisory Group standards
• Experience making decisions around conflicting priorities of allocated workload.
• Knowledge of medical terminology

Important

Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening.

Qualifications

Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Disability

We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless they have permission to work via another route. Non UK/RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.