Ward Clerk

NHS; Rhyl; On-site; GBP 24,000; Full time

Job summary

An exciting opportunity for a Ward Clerk at a leading hospital to support high-quality patient and staff services. This role involves clerical duties, acting as the first point of contact for patients while maintaining professionalism in a busy healthcare environment.

Qualifications

• GCSE in Maths and English or equivalent is essential.
• Experience in clerical roles, customer interaction, and IT skills required.
• Fluency in Welsh (level 3+) is a must.

Responsibilities

• Provide clerical support to the Ward and be the first point of contact for patients.
• Support nursing staff with various clerical duties, maintaining professionalism.
• Demonstrate confidentiality and sensitivity at all times.

Skills

Clerical/office/reception/ward duties experience

Good communication

IT skills

Welsh (level 3+)

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration

NVQ in Customer Service

ECDL

Job description

An exciting opportunity has arisen for a Ward Clerk to join the team at Glan Clwyd Hospital.

This role involves providing efficient clerical support to the Ward, supporting high-quality patient and staff services within the Department. It is a great opportunity to work within the NHS and contribute to community healthcare.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives, and visitors, demonstrating professionalism, sensitivity, and confidentiality at all times.

Working as part of the Ward Team, the post holder will support nursing staff with clerical duties. Applicants should have a good education standard, be adaptable, organized, and possess a professional telephone manner. Experience with the Patient Administration System (WPAS) and previous Ward Clerk roles are desirable but not essential, as full training will be provided.

Fluency in Welsh (level 3 or above) is essential.

About us

If you enjoy challenges, helping others, or seeking a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. As Wales' largest health organization, we provide primary, community, mental health, and hospital services for about 700,000 people across North Wales. Join us and benefit from our values and leadership framework, promoting equality and diversity, including under the "Disability Confident Employer" scheme.

Please check your email regularly. Successful applicants will receive correspondence via the email provided on their application. Applications can be submitted in Welsh or English, with no disadvantage for Welsh submissions.

Details

• Posted on: 18 June 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £23,970 per annum, pro-rata
• Contract: Permanent
• Working pattern: Full-time
• Location: Glan Clwyd Hospital, Sarn Lane, Rhyl, LL18 5UJ

Job description & responsibilities

Full details are available in the attached Job description and Person Specification or via the application link in Trac.

Person Specification & Qualifications

• Essential: Maths/English GCSE or equivalent
• Desirable: NVQ 2 in Administration, NVQ in Customer Service, ECDL

Experience & Skills

• Essential: Clerical/office/reception/ward duties experience, working with the public, working in busy environments, good communication, IT skills, Welsh (level 3+)
• Desirable: Healthcare sector experience, administration experience, WPAS, RADIS familiarity, understanding of medical records, data protection knowledge

Other requirements

This post is subject to a Disclosure and Barring Service check and requires a Criminal Records check. Applications from those requiring Skilled Worker sponsorship are welcome. Further guidance is available on the UK Visas and Immigration website.

Employer details

Employer: Betsi Cadwaladr University Health Board

Address: Glan Clwyd Hospital, Sarn Lane, Rhyl, LL18 5UJ

Website: https://bcuhb.nhs.wales/train-work-live/