Housekeeper

UCLH (University College London Hospitals NHS Foundation Trust); Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Interest free season ticket loan

Free confidential support

Retail discounts

Cycle to work scheme

On-site accommodation

Job summary

University College London Hospitals NHS Foundation Trust is seeking a reliable Housekeeper to support the Women’s Health ward at University College Hospital. You will help maintain a clean, welcoming environment, coordinate ward supplies and assist with meal service and stock control to ensure safe, smooth patient care.

Working with nursing, midwifery and support services, you will uphold infection prevention standards, prioritise tasks, and deliver high-quality non-clinical support that

Qualifications

• Basic computer skills and ability to use common software.
• Proficient with email, Word and spreadsheets for records and orders.
• Experience ordering stock and rotating supplies in a care setting.

Responsibilities

• Coordinate ward supplies and maintain stock levels.
• Ensure clinical and non-clinical areas are organised, safe and ready.
• Support meal service provision and monitor environmental standards.
• Work with nursing, midwifery and support services to maintain a clean ward.
• Promote infection prevention and contribute to service improvement.

Skills

Basic computer skills

Knowledge of e-mail, Word and sheets

Stock ordering & rotation

Job description

Site Elizabeth Garrett Anderson Wing, University College Hospital Town London Salary £31,554 - £33,270 Per annum inclusive of HCAS Salary period Yearly Closing 27/09/2026 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Join our Women’s Health team as a Housekeeper and play a vital role in creating a safe, welcoming and well‑organised environment for women, babies and families. This is an exciting opportunity for someone who enjoys working with people, takes pride in maintaining high standards and thrives in a busy healthcare setting.

You will be a key member of the multidisciplinary team, helping to ensure the ward runs smoothly by supporting patient experience, maintaining stock supplies, promoting cleanliness and coordinating with support services.

We are looking for a reliable, proactive and organised individual with excellent communication skills and a commitment to delivering outstanding customer service. In return, you will work in a supportive team environment where your contribution is valued and where you can make a real difference to the experience of our patients and their families every day.

Main duties of the job

As a Housekeeper, you will be a valued member of the ward team, helping to ensure a positive experience for patients, families and staff through the delivery of high‑quality non‑clinical support services. You will take responsibility for coordinating ward supplies and maintaining stock levels, ensuring clinical and non‑clinical areas remain organised, safe and operationally ready.

You will work closely with colleagues across nursing, midwifery and support services to help maintain a clean, welcoming and well‑maintained environment, supporting infection prevention standards and the efficient running of the ward.

The role requires excellent organisational and communication skills, attention to detail, the ability to prioritise workload and a proactive approach to problem‑solving. You will also support meal service provision, monitor environmental standards, elevate maintenance concerns and contribute to continuous service improvement.

This is an important role for someone who is approachable, reliable and committed to delivering an excellent experience for women, babies and their families while supporting the safe and effective delivery of care.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Understanding of routine work procedures gained through induction or on the job training
• Understanding of food hygiene requirements

Experience

• Experience in carrying out assigned duties after training
• Working in a team
• Good standard of written and spoken English
• Previous experience in a customer service/catering environment

Communication

• Able to communicate accurately and effectively with patients and colleagues
• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Calm under pressure
• Understands importance of maintaining confidentiality
• Able to develop good rapport with staff, families and patients

Skills and Abilities

• Basic computer skills
• Knowledge of e-mail, Word and spreadsheets
• Able to order stock and implement stock rotation

Personal and People Development

• Demonstrates understanding of own role within the team
• Willing to produce a personal development plan with manager

Responsibilities towards promoting Equality Diversity and Inclusion

• Demonstratable understanding of the Equality, Diversity, and Inclusion

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on‑site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria,

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.