Business Manager

Imperial College Healthcare NHS Trust; Newport; On-site; GBP 52,000 - 70,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking a Business Manager to lead operational functions across the directorate, ensuring targets are met and SOPs followed. You will manage data, support decision making and drive efficiency through cost-reduction programmes and formal project management.

You will line-manage staff, develop processes, and provide strategic input to improve performance while aligning with the Trust's wider objectives and policy framework.

Qualifications

• Postgraduate education or equivalent experience in service improvement.
• Evidence of significant personal development through formal courses and/or experience.
• Prince 2 or other Project Management qualification.

Responsibilities

• Oversee operational management of the specialties aligned to division and Trust objectives.
• Deliver internal/external performance targets and support service changes.
• Identify opportunities for service redesign with senior leadership using project methods.
• Contribute to annual business plans and monitor SLA-compliant financial activity.
• Lead cost reduction initiatives in discussion with the finance partner.
• Ensure data is provided in standard formats for decision making and reporting.
• Line manage, coach and develop staff; implement relevant policies.
• Provide cover for other specialties within the division when needed.

Skills

Data analytics

Performance reporting

Problem solving

Communication

Stakeholder management

IT software proficiency

NHS contracting knowledge

NHS policy knowledge

Education

Postgraduate education or equivalent in service improvement

Evidence of personal development through formal courses/experience

Prince 2 or other Project Management qualification

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Business Manager will report to the General Manager or Deputy General Manager and provide appropriate support to the Deputy General Manager, General Manager, Head Of Specialties and the Clinical Director in the delivery of all operational functions of the directorate. This will include overseeing the administrative functions within the department, ensuring all key performance targets are met, and Standard Operating Procedures are adhered to. The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management.

The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally. These roles will lead on the project management of the cost reduction programmes and organisational change.

Main duties of the job

• Responsible for overall operational management of the specialities aligned to the division and Trust strategic objectives and relevant business plans.
• Responsible for the delivery of internal and external performance targets elevant to each speciality and to support the DGM in achieving in any
  relevant service changes to achieve service change as appropriate.
• Identify opportunities and develop plans for service redesign with the GM and CD, utilising project management improvement techniques in line with the Trust corporate strategy.
• Participate appropriately in the development and implementation of the division's annual business plans which supports the overall strategy of the Trust.
• Monitor financial activity against SLA.
• Take responsibility for delivering cost reduction programmes in
  discussion with of the finance business partner.
• Responsible for ensuring data is provided regularly in a standard format which can be used without additional analysis for all elements of the
  business (e.g. routine business decision making, monthly performance reviews, business planning, strategic planning, etc).
• Line manage, coach and develop staff.
• Responsible for policy implementation related to Own areas Of service development.
• Provide management cover Of Other specialties within the division where necessary.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widines health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• Post graduate education or equivalent experience in an area relevant to service improvement
• Evidence of significant personal development through formal courses and/or experience.
• Prince 2 or other Project Management qualification

Experience

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

Skills/Knowledge/ Abilities

• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues Excellent organisational skills and time management skills
• Excellent written and verbal communication skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients I relatives / staff
• Ability to influence and negotiate at a senior level within the division and wider trust
• Comfortable with relevant IT software packages
• Knowledge Of NHS contracting processes
• Knowledge Of national NHS policy

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.