Ward Clerk

Frimley Health NHS Foundation Trust; Farnham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an Administrative Support colleague for the Bentley ward in Farnham Hospital. You will greet patients and visitors, provide essential clerical support, and help maintain accurate patient records while upholding information governance. Flexibility to cover shifts is required.

You will be part of a busy clinical team, demonstrating professionalism, confidentiality and excellent English communication in all interactions.

Qualifications

• GCSE English and Maths or equivalent.
• Experience with clerical duties and hospital systems is preferred.
• Strong communication and data confidentiality awareness.

Responsibilities

• Greet patients, visitors and staff on the ward in a courteous manner.
• Provide administrative and clerical support to the Bentley ward.
• Maintain accurate patient records and documentation; follow data security policies.
• Support the multidisciplinary team in a busy clinical environment.

Skills

English communication

IT literacy

Organisational skills

Prioritisation

Education

GCSE English and Maths

Tools

Excel

Word

Job description

Job Overview

Are you welcoming, organised, and enjoy working in a fast‑paced healthcare environment? We’re looking for a friendly and reliable Administrative Support colleague to join our Bentley ward in Farnham Hospital

Job Overview

Are you welcoming, organised, and enjoy working in a fast‑paced healthcare environment? We’re looking for a friendly and reliable Administrative Support colleague to join our Bentley ward in Farnham Hospital
As part of our team, you’ll provide essential administrative and clerical support to the Bentley ward You’ll often be the first point of contact, meeting and greeting patients, visitors, and staff with a courteous, professional, and reassuring approach.
You’ll help ensure that patient records and documentation are accurately maintained, in line with Trust policies and procedures, and that confidentiality and information security are upheld at all times in accordance with Information Governance guidance.
The successful candidate will be required to be flexible to cover the shift.

Main duties of the job

• Welcoming patients, visitors, and staff to the ward.
• Providing administrative and clerical support to the Ward.
• Maintaining accurate patient records and documentation.
• Ensuring confidentiality and data security are always maintained.
• Supporting the wider multidisciplinary team in a busy clinical environment.

Working for our organisation

Frimley Health Trust benefits on Vimeo

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Detailed Job Description And Main Responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications

Essential criteria

• High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English

Desirable criteria

• Excel and Word qualification or relevant transferable evidenced experience

Experience

Essential criteria

• Experience of clerical duties
• High Standard of IT literacy/experience in computer use

Desirable criteria

• Previous Health Care experience.
• Administrative/clerical experience
• Previous experience of working within a hospital setting.
• Previous front facing customer service experience.
• Previous experience of working as part of a team and on own initiative

Skills and Knowledge

Essential criteria

• Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift In Charge.
• Organisational skills
• Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone.
• To be able to manage sensitive/ confidential information according to trust policy

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on‑site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.