Ward Clerk

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 21,000 - 30,000; Full time

Job summary

A major healthcare provider in Westminster is seeking a Ward Clerk to support expectant parents by providing exceptional patient care during significant moments. This patient-facing role requires effective communication, strong organizational skills, and the ability to handle sensitive information. The successful candidate will manage daily tasks, admissions, and enquiries in a dynamic hospital setting. This position mandates full on-site presence and covers day and night shifts, offering opportunities for career development and staff recognition.

Benefits

Career development

Flexible working options

Staff recognition scheme

Membership options for onsite leisure facilities

Qualifications

• Previous clerical experience within healthcare is advantageous.
• Strong organisational skills are vital for success.
• Excellent interpersonal abilities are required.

Responsibilities

• Prioritise and organise daily workload effectively.
• Communicate and document information accordingly.
• Maintain good communication with the team and other departments.

Skills

Organizational skills

Interpersonal abilities

Empathy

Education

Clerical experience in healthcare

Job description

Overview

This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives. You’ll provide exceptional customer service to our patients, their relatives and friends, then administrative support, coordinate admissions and discharges, and handle enquiries sensitively and professionally. Strong organisational skills, empathy, and excellent interpersonal abilities are vital to succeed within this role.

Shift Requirements

In this role you will be expected to do shift work covering both day and night shifts (8am-8pm / 8pm-8am) throughout the week, including weekends. Please note, this role requires full on-site presence with no hybrid working.

Qualifications

Previous clerical experience, particularly within healthcare, would be advantageous but is not essential. We offer thorough training, a supportive environment, and an opportunity to genuinely impact patient care.

Responsibilities

• Prioritise, plan and organise daily workload, ensuring that daily tasks and on‑going workloads are prioritised and completed within agreed and acceptable timescales, ensuring the Administration manager is informed as relevant of any changes in working pattern.


• To photocopy documentation and ensure that stationery is well stocked at all times.


• To answer telephone calls and deal with non‑nursing/non‑medical enquiries.


• To access voicemail and pass on accurate messages.


• Maintain good communication links with the team and other departments.


• Communicate and document information accordingly.


• Maintain existing systems as necessary to a professional and consistent standard.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

About the Employer

Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte’s and Chelsea Hospital. With five world‑renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.