Ward Clerk

Hampshire Hospitals NHS; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Hampshire Hospitals NHS as a Ward Clerk where you will assist in the smooth running of a busy surgical unit. Your role will include managing administrative tasks, tracking patient journeys, and providing excellent customer service to patients and visitors. With a strong team behind you, you will play a crucial part in ensuring a welcoming and efficient environment.

Qualifications

• Good standard of secondary education required.
• Experience in a customer care role is essential.
• Understanding of IT systems and previous NHS experience valued.

Responsibilities

• Provide administrative support for the ward.
• Manage patient tracking and administrative tasks.
• Serve as the first point of contact for visitors.

Skills

Customer care

IT systems experience

Knowledge of ward operations

Education

Good standard of secondary education

Job description

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The C3 team are a friendly department who pride ourselves on working together as part of a team. Our unit consists of 21 inpatient beds and Surgical Assessment Unit.

The SAU takes direct admissions from ED, GPs and also run ambulatory clinics to avoid hospital admissions so as you can imagine is a busy place to be and needs a high level of organisation.

The role of the Ward Clerk, is to assist the clinical team, enabling the smooth functioning of the unit through effective communication, general administration and appropriate interactions with patients, visitors and the multi-disciplinary team.

All activities will be under the direction of the Ward Sisters , Clinical Matron and nurse in charge on shift.

Main duties of the job

The successful candidate will have the responsibility of providing administrative support for the ward. This will include being the friendly face of the ward, warmly greeting and directing visitors to areas within the ward and managing phone calls into the department. They will also be responsible for tracking the patients on their journey through the department, requesting and tracking notes, filing and making sure that the electronic systems are up to date as well as checking paperwork stocks.

They will need to have good working relationships with the multi-disciplinary team, including Consultants, Secretaries, other admin teams and the ward nursing staff

This role is an integral part of the functioning of the department and you will be an invaluable member of our team!

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Person specification

Training & Qualifications

• Good standard of secondary Education
• Previous experience with ‘customer care’ role

Experience & Knowledge

• Experience working with IT systems
• Previous NHS experience

Skills & Ability

• Knowledge of day to day running of a ward