Ward Catering Assistant- Full Day

Sodexo; Stoke-on-Trent; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Uniform provided

Blue Light Card

Sodexo Benefits

20 days holidays

Job summary

Sodexo is seeking a Ward Assistant at Royal Stoke Hospital to deliver meals and support a positive patient experience. The role involves practical ward catering, friendly patient interactions, and maintaining high cleanliness standards.

You will work a 33.25-hour week on a 4-on 4-off pattern, 09:00–19:00, with benefits including holidays and the Blue Light Card. Join a team dedicated to compassionate service and continuous improvements in patient care, with opportunities for development and

Qualifications

• Strong customer service mindset and compassionate approach.
• Ability to communicate clearly with patients, staff and visitors.
• Resilience and professionalism under pressure.
• Ability to follow safety and hygiene procedures.
• Collaborative team player with initiative.

Responsibilities

• Provide efficient and professional ward catering on wards.
• Complete daily documentation accurately.
• Safely transport and deliver meals to wards and maintain hygiene.
• Maintain cleanliness of ward kitchens and catering areas.
• Ensure equipment is clean, safe and maintained.

Skills

Empathy

Clear communication

Adaptability

Safety awareness

Teamwork

Job description

Job Description

Healthy outcomes start with positive patient experiences.

• 33.25 Hours a Week / 4 Days on 4 Days off / 09:00 - 19:00
• £10.90 - £13.14 per hour + any enhancements
• Uniform provided / Access to Blue Light Card / Sodexo Benefits
• 20 Days Holidays Per Year Plus Bank Holidays
• Location is Royal Stoke Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QG

Please take the time to read the attached job description

Job Introduction

Help Serve More Than Just Food—Serve Comfort, Care, and a Smile.

As a Ward Assistant at Royal Stoke Hospital, you’ll play an important role in delivering delicious meals and a positive experience to patients, staff, and visitors. Your cheerful attitude and friendly interactions can brighten someone’s day and bring comfort during challenging times.

At Sodexo, we believe food has the power to heal and uplift—and so do the people who serve it. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What You’ll Do:

• Provide an efficient and professional catering service on wards, communicating effectively with colleagues and ward staff.
• Complete daily documentation accurately and in line with required schedules, procedures and standards.
• Safely transport and deliver food and beverage trolleys to wards, ensuring compliance with food safety regulations.
• Maintain high standards of cleanliness and hygiene across ward kitchens, pantries and catering work areas.
• Ensure catering equipment is safe, clean and in good working order, completing routine cleaning and maintenance checks and reporting any issues to the supervisor.

What You Bring:

• Demonstrate emotional resilience and a professional, compassionate approach to customer care.
• Communicate clearly and effectively, with strong listening and interpersonal skills.
• Be adaptable, self-motivated and able to respond positively to changing priorities.
• Work safely and effectively under pressure while following health and safety requirements.
• Work collaboratively as part of a team, while also using initiative and adapting quickly to change.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Click here to read more about what we do to promote an inclusive culture.