Ward Administrator - Maple Ward Stroke Unit

Lewisham and Greenwich NHS Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS trust in London is seeking a ward administrator to assist the nursing team with administrative duties. The role involves patient registration, communication management, and ensuring smooth ward operations. Ideal candidates should possess strong communication skills and experience in healthcare administration.

Qualifications

• Experience in administrative roles preferred.
• Ability to handle sensitive information with confidentiality.
• Strong interpersonal skills to manage diverse interactions.

Responsibilities

• Serve as the first point of contact for patients and families.
• Register patient details and manage admissions/discharges.
• Handle enquiries and manage ward communications.

Skills

Communication

Data Accuracy

Customer Service

Tools

Cerner

EPRS

Job description

Job Summary

To assist the Ward Manager and nursing team members with general ward administration and clerical duties to ensure the smooth running of the ward/department. Act as a receptionist for visitors coming onto the ward.

Main Responsibilities

1. Serve as the first point of contact for patients, their friends, and families, ensuring messages are passed on appropriately and promptly.
2. Register patient details on Cerner with high data accuracy.
3. Admit and discharge patients on Cerner and EPRS systems.
4. Handle written and telephone enquiries for the ward.
5. Book follow-up appointments as required.
6. Participate in administrative duties such as managing the answer phone, cancellation emails, post, date stamping, photocopying, and scanning. Ensure referral letters are sent or delivered to the appropriate departments.
7. Arrange hospital transport for patients according to the hospital Transport Policy and liaise with the Transport team for enquiries.
8. Manage potentially aggressive or verbally abusive visitors following established procedures and protocols.
9. Provide cover for colleagues during leave, sickness, or busy periods, which may involve working at different sites or wards.
10. Develop working relationships across the trust with consultants, medical secretaries, and management teams.
11. Update whiteboards as required.
12. Assist nursing staff in ensuring the correct wristbands are available in EPRS.
13. Ensure the Family and Friends Test is completed upon patient discharge.
14. Collect or deliver TTAs to Pharmacy when the pharmacist is unavailable to come to the ward.

Our People

We value our staff as our greatest asset. Supporting and happy employees foster positivity that benefits our patients. Our Equality, Diversity & Inclusion (EDI) initiatives aim to create a culture of engagement through various programs, networks, and training, focusing on:

• Enhancing representation at senior levels for staff with disabilities, from Black, Asian, and minority ethnic backgrounds, those identifying as LGBTQ+, and women, through improved recruitment and leadership development.
• Widening access and employability within the trust.
• Improving the experience of staff with disabilities.
• Raising EDI awareness and confidence among staff through training.
• Mainstreaming equality initiatives across the organization.

Contact for Further Details

For further information or informal visits, please contact:

• Name: Amy Price
• Job Title: Associate Service Manager
• Email: [e-mail]
• Telephone: [phone]