Ward Administrator - Maple Ward Stroke Unit

Lewishamandgreenwich; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a Ward Administrator for the Maple Ward Stroke Unit. The role involves supporting the nursing team with administrative tasks, ensuring smooth ward operations, and acting as the first point of contact for patients and visitors. Ideal candidates will have strong communication skills and a commitment to patient care.

Qualifications

• Entry-level position requiring strong communication and clerical skills.
• Experience with patient interaction and administrative tasks preferred.

Responsibilities

• Assist Ward Manager with administrative duties and act as receptionist.
• Register patient details and manage enquiries.
• Book follow-up appointments and manage transport for patients.

Skills

Data accuracy

Communication

Customer service

Clerical skills

Job description

Join to apply for the Ward Administrator - Maple Ward Stroke Unit role at Lewisham and Greenwich NHS Trust

Join to apply for the Ward Administrator - Maple Ward Stroke Unit role at Lewisham and Greenwich NHS Trust

To assist the Ward Manager and nursing team members with general ward

administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward.

• First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
• To register patient details on Cerner ensuring a high level of data accuracy.
• To admit and discharge on Cerner and on EPRS.
• To deal with written and telephone enquiries for the wards as appropriate.
• To book follow up appointments as required.
• To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
• Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries.
• On occasion to manage potentially aggressive, verbally abusive visitors to the Ward which must be dealt with appropriately following agreed procedures and protocol.
• Provide cover for colleagues during annual leave, sickness and busy periods – this may mean going to different sites/wards.
• To develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
• Update white board as per requirements.
• Assist nursing staff with ensuring correct wrist band is available in EPRS.
• Get the Family and Friends Test completed when a patient is discharged.
• Take/collect TTAs to Pharmacy when the pharmacist is unable to come to the ward.
  
  

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream
  
  

For further details / informal visits contact: Name: Amy Price Job title: Associate Service Manager Email address: [e-mail] Telephone number: 07887675439

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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