Ward Administrator

Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a Ward Administrator to support the Brain Injury Rehabilitation Unit. The post holder will provide comprehensive administrative, clerical and cashier duties across inpatient areas, with a focus on accuracy and high-quality service.

You will need good organisation, time management and strong communication skills, be computer literate and able to work with limited supervision, and you will handle calls empathetically while maintaining confidentiality.

Qualifications

• Good organisation and time management.
• Strong people skills and empathy.
• Computer literate with proficiency in standard software.

Responsibilities

• Provide comprehensive administrative, clerical and cashier duties to support inpatient areas.
• Deliver high-quality customer care and professional front-line reception.
• Handle calls empathetically and provide timely information to service users.
• Maintain confidentiality and contribute to ward and service processes.

Skills

Organisational skills

People skills

Computer literacy

Customer service

Call handling

Job description

We have an exciting opportunity for a ward Administrator to support the Brain Injury Rehabilitation Unit. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care.

You will also have the ability to support with call handling whilst being empathetic and understanding to service users.

The purpose of this post is to provide a timely, accurate and comprehensive range of administration, clerical, and cashier duties to support inpatient areas across the Division. The post holder will be a key member of the ward based and administrative teams.

You will be required to maintain confidentiality in relation to patient and staff information and work flexibly to meet the needs of the service and to support ward and service processes.

The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. You will have good written and verbal communication skills and demonstrable organisational and time management ability.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.