Ward Administrator: Frontline Patient Services

Allscreens Nationwide Ltd; Knowsley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust seeks a proactive Ward Administrator to support busy clinical wards at Whiston and St Helens hospitals. You will be the first point of contact for patients and visitors, ensuring a welcoming and professional service.

This role requires good IT and administrative skills, strong communication, and the ability to prioritise a varied workload within a multidisciplinary team. NHS clerical experience is desirable but not essential.

Qualifications

• Good IT and administrative skills, including experience with patient systems or similar.
• Excellent communication and customer service skills.
• Be organised, reliable, and able to prioritise workload effectively.
• Work well as part of a multidisciplinary team and use your own initiative.

Responsibilities

• Meet and greet patients and visitors to the ward.
• Answer telephone queries and liaise with patients and relatives.
• Book and request patient appointments and discharge arrangements.
• Maintain accurate patient records and ensure data quality compliance.
• Return and manage case notes and ward documentation.
• Ensure ward activity and appointments are recorded correctly.

Skills

IT skills

Administrative skills

Communication skills

Organisational skills

Teamwork

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust seeks a proactive Ward Administrator to support busy clinical wards at Whiston and St Helens hospitals. You will be the first point of contact for patients and visitors, ensuring a welcoming and professional service.

This role requires good IT and administrative skills, strong communication, and the ability to prioritise a varied workload within a multidisciplinary team. NHS clerical experience is desirable but not essential.