Ward Administrator

Merseywestlancs; Knowsley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mersey West Lancashire NHS Trust is seeking a floating Ward Administrator (Band 2) to join its clinical wards at Whiston and St Helens Hospitals. The post is full-time, Monday to Friday, 37.5 hours, and involves first-point-of-contact duties for patients, relatives and visitors.

The role emphasizes high-quality administrative support, data accuracy, and collaboration within a multidisciplinary team. Interview date is to be confirmed and flexibility across sites is required.

Qualifications

• Evidence of computer skills
• ECDL Course
• Basic literacy and numeracy skills enabling clear communication and record keeping
• Word Processing
• Customer Service Skills

Responsibilities

• Meet and greet patients and visitors to the ward
• Answer telephone queries and liaise with patients and relatives
• Book and request patient appointments and discharge arrangements
• Maintain accurate patient records and ensure data quality compliance
• Return and manage case notes and ward documentation
• Ensure ward activity and appointments are recorded correctly

Skills

Communication skills

Telephone manners

Education

ECDL course

Basic literacy & numeracy

Word processing

Customer service skills

Evidence of computer skills

Tools

Word Processing

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Ward Administrator (Band 2)

Location: Whiston and St Helens Hospitals
Hours: Monday to Friday 37.5 hours

We are looking to recruit an enthusiastic and motivated Floating Ward Administrator to join our team. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running on a variety of busy clinical wards within our hospitals.

You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.

Interview date to be confirmed.

The JD & PS are under AfC review and are submit to change.

Please note the advert may close early due to sufficient applications being received.

previous applicants need not apply

Main duties of the job

Main Duties

• Meet and greet patients and visitors to the ward
• Answer telephone queries and liaise with patients and relatives
• Book and request patient appointments and discharge arrangements
• Maintain accurate patient records and ensure data quality compliance
• Return and manage case notes and ward documentation
• Ensure ward activity and appointments are recorded correctly

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities

About You

You will:

• Have good IT and administrative skills, including experience of using patient systems or similar
• Demonstrate excellent communication and customer service skills
• Be organised, reliable, and able to prioritise workload effectively
• Work well as part of a multidisciplinary team and use your own initiative

Previous NHS or clerical experience is desirable but not essential.

Why Join Us?

This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Evidence of computer skills
• E C D L Course
• Basic literacy and numeracy skills enabling clear communication and record keeping
• Word Processing
• Customer Service Skills

Knowledge and Experience

• Knowledge and experience of using patient information systems or equivalent
• Demonstrates ability to co-ordinate information from various sources in an accurate manner
• Previous clerical experience gained in NHS environment

Skills

• Effective communication skills and ability to communicate with all levels of staff
• Polite telephone manner

Other

• Enthusiastic/motivated
• Ability to use own initiative/prioritise workload
• Reliable/punctual
• Ability to work flexibly across hospital sites / departments

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no