Waking Night Support Worker

Allscreens Nationwide Ltd; Southampton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Flexible working

Buy additional annual leave

Induction and training

Employee assistance programme

Cycle to work

Discounted laptops

Job summary

The Society of St James (SSJ) is seeking a Waking Night Support Worker to provide a trauma-informed service for adults in Southampton. You will work on a 4 on/4 off pattern, joining the frontline team to ensure a safe, supportive environment through intake at 20:30 and through the morning transition.

You will conduct security checks, assist with housing management, and offer emotional support to help service users move toward safer housing options.

Qualifications

• Compassionate, resilient individuals with understanding of homelessness, mental health and substance misuse.

Responsibilities

• Night shift role from 20:30 to 04:30, with 4 on/4 off rota.
• Conduct security patrols and support housing management.
• Provide emotional support and trauma-informed de-escalation to vulnerable adults.

Job description

42 Hours per week, on a rota basis of 4 on and 4 off

Salary Point: 20 (£29,453 per annum for 42 hours per week)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

The Impact You’ll Make

As a Waking Night Support Worker, you will be on the frontline of providing a safe, trauma-informed service for vulnerable adults in Southampton who are rough sleeping or at immediate risk of it. You will be the steady presence throughout the night, ensuring service users who have no other safe housing options feel welcomed and secure.

Your role is vital to the smooth running of the shelter, from the initial intake at 20:30 through to the morning transition. Whether you are conducting security patrols, assisting with housing management, or simply offering emotional support and de-escalation, your work directly contributes to a safe environment where individuals can begin their journey away from the streets.

Who We’re Looking For

We are looking for compassionate, resilient individuals who understand the complexities of homelessness, mental health, and substance misuse. You should be someone who remains calm under pressure and can handle challenging behaviour with a professional, trauma-informed approach.

As this role involves a "4 on, 4 off" night shift pattern, you must be comfortable working independently during the night while maintaining strong communication with your wider team and the Operational Security Team. We value staff who take initiative, maintain clear professional boundaries, and are committed to the safety and wellbeing of our service users.

What we can offer you

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie's Computers

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.