Waking Night Support Worker

Environmental Dynamics International, Asia HQ; London; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking organization as a Waking Night Support Worker in East London, where your compassion and resilience will make a real difference in the lives of individuals with complex needs. You will play a vital role in providing support to help customers manage their tenancies and live independently. With a shift pattern of 4 nights on and 4 nights off, this position offers a unique opportunity to contribute to a positive atmosphere while working collaboratively with a dedicated team. The organization values excellence, innovation, and inclusivity, making it an ideal place for those passionate about social care and community support to grow and thrive in their careers.

Benefits

25 days Annual Leave (FTE)

Pension Schemes

Staff Discounts

Healthcare

Career Progression

Qualifications

• NVQ Level 2/3 or equivalent with relevant sector work experience.
• Emotional resilience and ability to support individuals with complex needs.

Responsibilities

• Build supportive relationships and create a positive atmosphere.
• Provide support with daily living activities and risk management.
• Manage customer referrals and maintain relevant paperwork.

Skills

Emotional Resilience

Building Trusting Relationships

Support Planning

Risk Management

Daily Living Support

Education

NVQ Level 2/3 or equivalent

Job description

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our East London Apartments Service in Tower Hamlets.

£24,617.00 per annum, working 36 hours per week. Benefits include 25 days Annual Leave (FTE), pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

When working with individuals with complex needs, who may display challenging, chaotic behaviours, it is integral that the post holder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The shift pattern for this role consists of 4 nights on, 4 nights off.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

1. Building supportive, trusting relationships with customers and creating a positive atmosphere
2. Working proactively with other members of the team to handle the service caseload and administrative responsibilities
3. Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
4. Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
5. Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
6. Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
7. Assisting in the recording and reporting of customer incidents
8. Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
9. Developing productive relationships with partner organisations to improve service outcomes

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

What you'll bring:

NVQ Level 2/3 or equivalent with some previous relevant sector work experience.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We are committed to diversity and inclusion at work and encourage applications from a diverse range of applicants of all backgrounds.