Waiting Staff, Birmingham

Marston's PLC; Birmingham; On-site; GBP 10,000 - 20,000; Part time

Job summary

Join a leading pub company as a Waiting teammate, where you can create memorable moments for guests while gaining essential skills in customer service and hospitality. Enjoy flexible hours, competitive benefits, and opportunities for growth across a range of career pathways.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract for security

£4.50 meal deal option during shifts

Flexible and part-time hours

High street and online discounts

Apprenticeship programmes for career support

Access to Licensed Trade Charity support

Qualifications

• Passion for providing brilliant customer service.
• Interest in growth and development in hospitality.

Responsibilities

• Responsible for taking orders, serving, and upselling food and drinks.
• Creating and maintaining a vibrant and welcoming atmosphere.
• Supporting the wider team whenever needed.

Skills

Customer Service

Team Support

Upselling

Job description

We’re on the lookout for new Waiting teammates to join our team!

What you get from us: You’ll be joining a pub company that’s been voted Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part-time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just about delivering delicious, quality food. It’s about creating happy, memorable moments that keep our guests coming back for more.

Whether you’re an expert now or just starting out, we’re here to help you become your absolute best.

As part of our Waiting team you’ll: Be the face of our pubs, creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving, and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, supporting wherever needed
• Gain people, marketing, and operational skills whilst getting paid for it!
• Be encouraged to grow and develop whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you: Whether you’d like to progress your skills, develop and seek that next level up, or explore wider opportunities across our pub, hotels, and support centre, we have a range of career pathways to suit all.

What you get from us: You’ll be joining a pub company that’s been voted Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part-time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.