Waiting Staff

LGH Hotels Management Limited; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the team at a historic hotel in Chester, where you will play a key role in delivering exceptional hospitality experiences. As a member of our food and beverage crew, you will engage with guests, ensure high standards of service, and help create lasting memories. We seek individuals who are passionate about hospitality, detail-oriented, and thrive in a team environment.

Benefits

Employee discounts on bedroom rates

Shopping discounts in multiple categories

Free legal & money advice

Cycle to work scheme

Free meals on duty

Team reward & recognition

Qualifications

• Warm and welcoming demeanor.
• Skilled in engaging with customers and upselling.
• Ensures high presentation standards.

Responsibilities

• Spark conversations and take guest orders.
• Maintain top-notch restaurant and bar presentation.
• Uphold the hotel's reputation through exceptional service.

Skills

Customer Focused

Hospitality

Detail-Oriented

Team Player

Job description

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

Are you a spirited, customer-focused individual with a flair for hospitality? We're on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.

What You'll Do:

• Engage & Delight: Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.
• Be the Heart of Hospitality: Your friendly and welcoming demeanor will make our guests feel right at home.
• Set the Stage: Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.
• Represent Our Brand: As the face of our business, you'll uphold our hotel's reputation through exceptional customer service.

If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you!

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Passionate about Hospitality: Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
• Customer-Focused: A person who prioritizes guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
• Detail-Oriented: An individual who ensures the restaurant and bar are always prepared and presented to high standards.
• Team Player: Someone who works well with others and contributes to a dynamic team environment.
• Professional: A candidate who represents the hotel with exceptional customer service and upholds the brand's reputation.

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.