Waiting List Officer

Merseywestlancs; Ormskirk; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an Admissions Booking Officer to support the Surgical Admissions Team in Ormskirk. The role focuses on coordinating patient admissions, managing waiting lists and ensuring timely access to elective surgery within national standards.

The post involves working with clinicians, theatre teams and operational managers to optimise patient flow. Flexible working is available to support the Trust’s Five Star Patient Care ethos.

Qualifications

• ECDL or equivalent
• NVQ 2 Customer Care or equivalent experience
• NVQ 3 Business and Administration
• Experience of scheduling / coordination activities and/or resources
• Experience of using NHS patient administration systems

Responsibilities

• Co-ordinate elective admissions and waiting lists to ensure timely treatment.
• Book patients for surgical procedures and maintain accurate records on Trust systems.
• Act as a point of contact for patients, carers and clinical teams regarding admissions and waiting list enquiries.
• Coordinate theatre lists to maximise capacity and support efficient use of theatre time.
• Manage cancellations and rebooking activity to minimise disruption and lost capacity.
• Monitor patient pathways and escalate potential RTT, cancer pathway and waiting time breaches.

Skills

Excellent organisational skills

Excellent communication skills

Customer service experience

Computer literacy

Team collaboration

Deadline driven

Education

ECDL or equivalent

NVQ 2 Customer Care or equivalent experience

NVQ 3 Business and Administration

Tools

Microsoft Office

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area Waiting List (S&O) Grade NHS AfC: Band 3 Contract Fixed term: 6 months (Monday - Friday 9.00 hrs - 17.00 hrs) Hours

• Full time
• Part time
• Other

37.5 hours per week (Full time or part time considered) Job ref 409-8392466

Site Ormskirk Hospital Town Ormskirk Salary £25,760 - £27,476 per annum (pro rata if part time) Salary period Yearly Closing 20/11/2026 23:59 Interview date 27/11/2026

Job overview

We are looking for a motivated and organised Admissions Booking Officer to support our Surgical Admissions Team.

This role provides essential cover for vacancies, long-term sickness absence, annual leave and periods of increased service demand. The post holder will support the coordination of elective surgical admissions, management of waiting lists and delivery of patient pathways across a range of surgical specialties.

Working closely with clinicians, theatre teams, ward staff and operational managers, you will help ensure patients receive timely treatment while supporting the Trust to achieve national waiting time standards, elective recovery objectives and theatre utilisation targets.

This is an excellent opportunity for an individual with strong administrative, organisational and communication skills who enjoys working in a fast-paced environment and making a positive difference to patient care.

Your contribution will directly support the Trust’s commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas.

Main duties of the job

As a Admissions Booking Officer within the Surgical Admissions Team, you will support the delivery of elective surgical services by coordinating patient admissions and managing waiting lists to ensure patients receive timely treatment.

Key responsibilities include:

• Managing elective surgical waiting lists and coordinating admissions in line with Trust policies and national standards.
• Booking patients for surgical procedures and maintaining accurate records on Trust systems.
• Acting as a point of contact for patients, carers and clinical teams regarding admissions and waiting list enquiries.
• Coordinating theatre lists to maximise capacity and support efficient use of theatre time.
• Managing cancellations and rebooking activity to minimise disruption and lost capacity.
• Monitoring patient pathways and escalating potential RTT, cancer pathway and waiting time breaches.
• Maintaining high standards of data quality and patient record management.
• Communicating admission arrangements and pathway changes to patients and multidisciplinary teams.
• Working collaboratively with clinical and operational colleagues to support patient flow and elective recovery objectives.
• Providing flexible support during periods of vacancy, long-term sickness absence, annual leave and increased service demand.

This role offers flexible working opportunities while supporting the Trust's commitment to delivering safe, effective and patient-centred care.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Proposed Interview date: 27th November 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person specification

Qualifications

• ECDL or equivalent
• NVQ 2 Customer Care or equivalent experience
• NVQ 3 Business and Administration

Knowledge & Experience

• Computer literate – experience of using Microsoft packages
• Working within a multidisciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Experience of collating data
• Working in a demanding environment
• Ability to organise self, working to deadlines and ensuring quality standards
• Use of patient administrative systems
• Experience of scheduling / coordination activities and/or resources.
• Knowledge of NHS standards and targets
• Communication with patients in a healthcare setting

Skills

• Excellent organisational skills
• Able to work under pressure & to strict deadlines
• Able to work effectively across departmental boundaries
• Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
• Demonstrate knowledge of dealing with public/conflict
• Demonstrate a caring manner with an understanding disposition
• High standard of accuracy
• Flexibility and able to adapt to change
• Ability