Waiter/ Waitress - Westfield, London

TOCA Social France; Greater London; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Hourly wage + service charge

Complimentary games

Food & drinks discounts

Free meal on shift

Local retail & hospitality discounts

Counselling support

Career progression opportunities

Job summary

TOCA Social is hiring at Westfield, London for a part-time guest facing role. You’ll welcome guests, take orders, and ensure a top-notch dining and entertainment experience with a football twist.

Evenings and weekends flexibility is required. The role includes service, upselling, and collaboration with kitchen and bar teams to deliver memorable moments for guests.

Qualifications

• Punctual and reliable with a great attitude and work ethic.
• Ability to work under pressure in a fast paced environment.
• Passionate about delivering top quality experiences.
• Willingness to make customers happy and create memorable moments.

Responsibilities

• Greet and assist guests to provide a best-in-class experience.
• Take orders, serve food and drinks, and check in with guests.
• Conduct box demos and deliver steps of service to TOCA Social standards.
• Handle guest inquiries and bookings in person and by phone; upsell where possible.
• Manage cloakroom/boot room and assist kitchen/bar teams when needed.

Skills

Guest service orientation

Excellent communication

Flexibility

Team player

Fast learner

Job description

Description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it's set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you'll quickly fall in love with our concept!

Benefits

• £12.71 per hour plus service charge! (approx. £2.46 per hour based on last month's earnings)
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

Job Highlights

• Location: TOCA Social, Westfield, White City, W12 7GD
• Reports to: Hospitality Manager
• Hours Required: 15 per week.
• Candidates must be flexible to work evenings and weekends.

Role Scope & Responsibilities

• Greeting & supporting guests through their journey to provide a best in class experience
• Taking guest orders, delivering food and drinks and checking in with guests
• Conducting box demos and delivering steps of service to the TOCA Social standards
• Handling guest enquiries and bookings in person and via phone and upselling where possible
• Managing our cloakroom and boot room as needed
• Walking guests through our F&B offering and making recommendations
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
• Ensuring guest facing areas are clean and presentable at all times
• Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
• Proving clear and concise communication to teammates to minimise disruption to guests
• Ensuring all items/stock are replenished and available to guests
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you'll be a 'jack of all trades!'
• Following all health & safety and allergy procedures
• Providing basic tech troubleshooting
• Being flexible in covering a range of duties in line with business needs when required

Qualifications & Experience

• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)

TOCA Social is committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.