Waiter/ Waitress

The May Fair Hotel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading 5-star hotel, The May Fair, as a Waiter/Waitress. You will deliver exceptional service, manage customer feedback, and ensure a memorable dining experience. The role requires a strong background in hospitality and a passion for food and beverage, with various employee benefits including competitive salaries and training opportunities.

Benefits

28 days Holiday per annum

Complimentary hot meals and beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Auto enrolment into pension scheme

Regular social events

Access to online learning platform

Opportunities for promotion

Qualifications

• Previous front of house waiting experience in high-end operations is essential.
• Demonstrates excellent customer service skills.
• Impeccable command of English, both written and spoken.

Responsibilities

• Understand the menu and explain the dining concept to guests.
• Ensure customer satisfaction and handle feedback.
• Work closely with Head Waiters and Floor Managers.

Skills

Attention to Detail

Customer Service

English Proficiency

Passion for Food and Beverage

Tools

Open table

Adecco

Micros

Job description

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Join
the UK’s most dynamic collection of hotels and restaurants

At Edwardian
Hotels London, it is the people who create unforgettable memories for our
guests. We are always looking for hospitality professionals to join our family
and bring innovative ideas to how we can provide the best possible experience.
Professionals who understand and believe in our values: having Integrity, being
Ambitious, and always Quality-Driven. Talented individuals who want to work
alongside likeminded passionate people in a rewarding, fulfilling, and fun
environment. We know that your unique talents and ambitions not only have the
ability to exceed our guests’ exacting standards, but also propel your own
career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to
being the best place to work, so much so that we have officially been
recognised as a Great Place to Work. Our commitment to the wellbeing and
development of our people is at the forefront of our culture.

We are currently recruiting for a Waiter/ Waitress for our 5 Star Hotel, The May Fair, A Radisson Collection Hotel.

Overview:

· An amazing opportunity to join the team at The May Fair Kitchen, our iconic 5 Star May Fair Hotel as a Waiter/ Waitress.

. You will fully understand the menu and be able to explain the dining concept to all guests, carefully checking for any allergens.

. You will read the needs of tables and serve them as to their preferences.

. You will work closely with the Head Waiters and Floor Managers to ensure that service is seamless and an exceptional level of service is provided to guests.

. You will ensure that satisfaction levels are checked at all tables you are serving and will handle any feedback or complaints accordingly.

. You will take payment in accordance with company procedures.

· As a Waiter/Waitress you will be competent with-It applications such as Open table, Adecco and Micros.

About You:

· Previous front of house waiting experience of working in a high-end food led operation is essential.

· Demonstrates excellent attention to detail and customer service skills.

· Impeccable command of English both written and spoken.

· A Passion for food and beverage, serving guests and providing outstanding hospitality.

Our Benefits Package:

· Competitive salary

· 28 days Holiday per annum including Bank Holidays increasing with long service

· Complimentary hot meals, salad bar and unlimited beveragesprovideddaily

· Recommend a Friend Scheme of up to £500 per friend recommended.

· Annual complimentary night stays within our hotels

· Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

· Access to a discount platform for all of the most popular stores and outlets

· Auto enrolment into our company pension scheme

· Regular social events across all hotels

· Annual company recognition events held in January each year

· Wellbeing champions across all of our hotels

· Access to our company doctor for medical appointments and occupational health support

· Access for all hosts to our online learning platform Edwardian Academy

· Opportunities for promotion and a wide range of training programs to support your development

· In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.